WhatsApp broadcasts: a step-by-step guide for businesses
What you need before the first broadcast, what Meta charges, how many people a new number can reach, and how to time messages for each customer's local day.
5 min read
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OmniBrand help centre
Every part of the product, explained step by step. Read it here, or ask the assistant in the corner and it answers from these same pages.
Video tutorials
Short walkthroughs of every part of OmniBrand on our YouTube channel, grouped in playlists that follow the app.
- 1. Getting started & your accountVideos: 9
- 2. Set up: accounts, brand, workspaces, settings and teamVideos: 17
- 3. Create: posts, AI Studio, content, media and campaignsVideos: 10
- 4. Broadcasts: WhatsApp, email, Messenger, Instagram and TelegramVideos: 13
- 5. Publish: calendar, queues, approvals and recordsVideos: 5
- 6. Engage: inbox, team, contacts, leads, bots and bookingsVideos: 15
- 7. Measure: analytics, dashboard, Market Watch and MonitorVideos: 6
- 8. Billing & plans: plans, AI, invoices, suspension and your dataVideos: 6
- 9. Help & troubleshootingVideos: 2
Getting started
Your account, your first workspace, your team and the language you work in.
Getting around the app
The simple and the full menu, every button in the header, the Help "?" button, the assistant, and how the app looks on a phone.
Sign up: creating your OmniBrand account
The three sign-up fields, the password checklist, and what happens right after you click Sign up.
Sign up with your mobile number
The Mobile tab of the sign-up page: your name, your mobile number and a 6-digit code on WhatsApp. No email or password needed.
The setup wizard: your first post in four steps
The four steps a new account starts with - Your business, Your first post, Connect a channel and Publish - and Back, Skip for now and Finish later.
First payment for a paid plan
The three setup steps of an account the OmniBrand team set up for you - account type and invoice details, package, payment - and the paused and suspended screens. Sign-ups start active instead.
If your account is suspended
Why an account is suspended, what the suspended screen shows, how to pay or request reactivation, and how the OmniBrand team answers.
Logging in and resetting your password
Log in with your email and password, pick an organisation when your email has several, and get a new password if you forgot yours.
Log in with your mobile number
The Mobile tab of the log-in page: your number, then the 6-digit code from WhatsApp. Works for accounts made with a mobile number and for email accounts with a confirmed phone.
Accepting an invitation to a workspace
Open the invitation email, then either create your login with a new password or, if you already have one in that organisation, confirm it with your existing password.
The Today page and first-time setup
Your home screen: the Continue setup card, the Pro trial card, today's publishing, approvals waiting, failed posts, account health, the last 7 days, and the way into the four-step setup wizard.
Workspaces: add, switch, archive, delete
One workspace per brand or client: create one, switch to it, rename it, archive it, and delete an archived one for good.
Your account: name, language, password, notifications and your data
Your personal page: your display name, the app language, changing your password, which notifications reach you, downloading your data, and deleting the whole account.
Two-step login with an authenticator app
Protect your login with a 6-digit code from an authenticator app: turn it on, log in with it, use and renew recovery codes, turn it off, and require it for every member.
Notifications: the bell and the notifications page
Read, filter and clear what needs your attention, turn the sound and desktop alerts on or off, and choose what also reaches you by email.
Choosing your language
The app and the public website each keep their own language; change the app's on Your account, the website's with its language menu.
Roles and inviting your team
Invite people by email under Settings, Members; each member has a role per workspace, which decides what they see and can do.
Accounts
Connecting social accounts, WhatsApp Business, website chat and email.
The Accounts page: connecting an account
Set up, then Accounts: see what is connected and working, connect an account, and open each account’s settings.
Connect an account from your phone (scan a QR code)
Scan the code in the connect window with your phone, tap Continue and sign in there; your computer shows the account that was connected.
Which accounts are supported
Every platform OmniBrand connects, how you connect it, and whether it publishes, reaches the inbox, or both.
Facebook Pages
Sign in with Facebook, pick your Pages: each Page becomes an account for posts, comments and Messenger.
Instagram
Connect an Instagram professional account through its Facebook Page. Instagram login is coming soon.
WhatsApp Business
Connect your own WhatsApp Business account in Meta's sign-up window (a new number or an existing account), save the PIN, add a payment method in Meta Billing Hub, then customers' messages land in the inbox. Connecting the number on your WhatsApp Business app is coming soon. WhatsApp voice calls are coming soon.
X (Twitter)
Sign in on x.com and approve: publish posts with images or video. Replies on X are answered on X.
LinkedIn
Sign in with LinkedIn to publish to your profile, and to Company Pages you administer where available.
TikTok
Sign in with TikTok to publish videos from OmniBrand.
Pinterest: connect an account and publish pins
Sign in with Pinterest, then publish pins with one image to the board you choose on the Create page.
YouTube
Sign in with the Google account of your channel: publish videos and answer comments from the inbox.
Google Business Profile
Sign in with the Google account that manages your Business Profile, then choose which of its locations to connect.
Telegram
Scan the code with your phone and add the OmniBrand bot to your channel. Advanced: use your own bot from @BotFather.
Threads (coming soon)
Coming soon: sign in with Threads to publish, and to answer replies to your posts from the inbox.
Bluesky and Mastodon
Sign in with Bluesky or Mastodon and approve OmniBrand - nothing to copy. An app password or access token still works under Advanced.
Website chat: one line on any site
Connect website chat, paste the script before </body>, and visitors reach your inbox.
Email: connect any mailbox
Type the address: Microsoft 365 by sign-in, Gmail or any IMAP mailbox by app password, or forwarding.
Microsoft 365 mailboxes (incl. shared mailboxes)
Sign in with Microsoft; works for shared mailboxes, renews itself, and names the reason when it needs a reconnect.
Gmail, Google Workspace and other IMAP mailboxes
Connect with an app password; servers are filled in for you and both incoming and outgoing are tested first.
Email forwarding
Forward your mailbox to the account’s private address; replies come back into the same conversation.
Give an agent their own mailbox
Mail addressed to one agent stays theirs: owners and admins see every mailbox, the rest of the team sees none of it.
Email newsletters
Publish a post to a forwarding email account and its subscribers who agreed receive it; consent, daily limits, and how it differs from an email broadcast.
Account health, reconnect, disconnect, remove
What Publishing: OK, Connection: OK, Expiring, Sign-in expired, Disconnected, Messages: Not arriving and missing permissions mean, and what to click.
Removing OmniBrand in Instagram or Facebook, and data deletion
Where to remove OmniBrand in Instagram and Facebook, what OmniBrand then deletes and how fast, and how to follow a deletion request with its confirmation code.
Integrations: outbound webhooks
Send workspace events (post published, account disconnected…) to your own systems as signed HTTPS requests.
Create
Writing posts, AI Studio, content items, media, campaigns and the library.
Create: write one post and send it to several accounts
Every field and button of the Create screen: accounts, brief, AI helpers, hashtags, media, per-account versions, pre-flight checks, timing and approval.
First comment: hashtags and links in a comment under the post
Write a First comment with a post: OmniBrand posts it right after the post goes live. Where it works, the limits, what the post page shows, Post comment now, permissions and the firstComment import column.
Start from a template: ready-made posts and occasions
Ready-made posts by business type and goal (written in English and Arabic), how a template fills Create, the Upcoming occasions card on Today, the occasions calendar for your country and the occasion labels on the Calendar.
What the AI features need: included AI or your own key
Every ✦ button runs on the AI credits in your package, or on your own key on a paid plan (never counted).
AI Studio
A chat that writes, draws, makes video, proposes campaign ideas and rewrites, with every result one click from a post. Transcribing is coming soon.
Content: your content items, templates, CSV import and bulk scheduling
The Content list: what a content item is, its six statuses, New content item, + Add version, templates, Create drafts from ideas and Schedule posts from a spreadsheet.
Editing a content item: versions, accounts, scheduling and client review
The page of one content item: review and Archive buttons, AI generate versions, editing with autosave, character count and history, the accounts it goes to, client review link, retract and comments.
Post statuses: Draft, Awaiting approval, Scheduled, Publishing, Published, Retrying, Failed
What each per-account status means, what you can do in it, and how to fix and resend a failed post.
Media library
Upload, generate, edit and trim images and videos, make an ad video from pictures, write alt text; limits and what deleting does.
Campaigns: posts, WhatsApp broadcasts and emails under one goal
A campaign groups the social posts, WhatsApp broadcasts and email broadcasts you run for one goal, adds up their results on its Channels tab, and can be planned with AI.
Library: RSS feeds and saved snippets
Follow RSS feeds and turn articles into draft posts with AI, and keep reusable snippets, hashtag groups and captions in the content library.
Publish
Approvals, scheduling, the calendar, queues and the record of what went out.
Approvals: reviewing, approving and sending back posts
The Approvals page lists every post waiting for review; approve it or request changes with a note to the author.
Setting up the approval chain
Settings, Approval chain: up to five named steps, each signed by Reviewers and admins or Admins only, in order, before a post can go out; remove every step to switch approvals off.
The calendar: views, moving posts and scheduling approved ones
See every post by month, week or day, give a scheduled post a new date and time (or drag it to another day), and drop approved posts from the tray to schedule them.
Grid preview: how an Instagram or TikTok profile will look
The Grid view of the Calendar shows one Instagram or TikTok account as its profile will look, published and scheduled posts together, and swaps the times of two scheduled posts by drag and drop or with the arrows.
Posting queues: weekly time slots
A queue is a set of weekly time slots for one account; Queue it schedules a post for the next free slot (or sends it for approval for that slot), and Optimise spreads drafts over your best times.
Records: what went out, where, and with what result
Every post on every account with its status, platform id and link, approver, last error and latest numbers; filter by month, account and status, export to CSV, retry, retract or remove.
Publishing statuses, automatic retries and failed posts
What each status means, how OmniBrand retries on its own, why a retrying post is locked, and what to do when a platform rejects a post.
Evergreen recycling: re-posting your best posts automatically
Mark versions as evergreen and OmniBrand re-schedules your best-performing one, at most once a day, on the spacing and times you set.
Link in bio: one public page for the link in your bio
Make a page at omnibrand.app/@your-name with your buttons, WhatsApp, bookings, social icons and latest posts, publish it, put it in your Instagram or TikTok bio and see its views and clicks. Free on every plan.
Engage
The inbox, contacts, leads, WhatsApp campaigns and calls (coming soon).
The inbox: a tour of the screen
Every message, comment, mention, WhatsApp chat and email in one list: the tabs All, Unassigned and Mine, the folders, the search and who can see what.
Replying on each channel: chats, comments, WhatsApp and email
How the reply box works, attachments and voice notes, the WhatsApp, Messenger and Instagram 24-hour window and sending a WhatsApp template filled from the contact, comment threads per person, and email replies, forwards and new emails.
Assigning, status, priority, tags, reminders and notes
Claim or assign a conversation, resolve and reopen it, set priority and tags, get reminded to follow up, leave internal notes, edit the contact card and see the contact record (custom fields, lead, consent, lists, WhatsApp broadcasts) — and add the person to a list or take them off one.
Saved replies, AI suggestions and translation
Answer common questions in two keystrokes, let AI draft a reply from the conversation, and translate a customer message into your language.
Archive, block, spam and delete in the inbox
Tidy the inbox without losing anything: archive a finished thread, silence a contact as blocked or spam, and delete a conversation or a single message.
Live updates, sounds and notifications in the inbox
How new messages appear without refreshing, the chime and desktop notifications, reminder banners and the warning when an account stops receiving.
WhatsApp calls in the inbox
Answer and make WhatsApp voice calls in the browser: switching calling on, the Call button, calling permission and the call history.
Contacts
Everyone who has written to you, as a table with the columns you choose: sort, filter by list, segment or any condition, act on many people at once (tags, lists, consent, export, erase), and open a person for their details, consent history, lists, WhatsApp broadcasts, conversations and timeline.
Consent and opt-out
Who agreed to hear from you on which channel, with the proof: the Consent lines on a contact, Record consent, the consent history, what customers change themselves (opt-in keywords, the opt-in link, STOP, the Stop promotions button, the confirmation message), and what happens on merge and erasure.
WhatsApp opt-in link and QR code
Make a wa.me link and a printable QR code that opens a WhatsApp chat with your number and a ready-typed opt-in word. Whoever sends it is subscribed to your marketing, with the proof saved, and gets your confirmation message.
Importing contacts from Excel or CSV (with consent)
Bring in a customer list from a CSV or Excel file: match the columns (headers in any language of the app), choose the country for local numbers and what to do with people already in Contacts, declare the marketing consent they gave, check the file, import, and download errors.csv. Also: Add contact for one person.
Custom contact fields
Add your own details to every contact (membership tier, birthday, branch...), in English and Arabic: create, order, edit, archive and fill them in.
Lists and segments (audiences)
Decide who a broadcast reaches: a list of people you pick, or a segment of conditions (country, tags, custom fields, consent, ads, last message, broadcast reads and replies) with a live count.
Leads: the sales pipeline
Contacts worth following up, on a board of five stages from New to Converted or Lost.
Broadcasts: choosing a channel
The Broadcasts page lists the five kinds of broadcast, one per channel, and what each one is for.
WhatsApp broadcasts
Send an approved WhatsApp template to many opted-in contacts with the five-step broadcast page (number and template, audience, personalise, schedule and delivery, review), resume unfinished broadcasts, edit one before it starts, then follow delivery, reads and replies.
WhatsApp costs, limits and free windows
What Meta charges for WhatsApp template messages, the estimated cost shown before you send a broadcast, "Price estimate unavailable", the free 24-hour and 72-hour windows, messaging limits, and the Number health tab: the quality, limit and 24-hour use of each number, with alerts when they drop.
Paying Meta for WhatsApp
Meta bills your WhatsApp Business account directly and OmniBrand adds nothing: how to add a payment method and pick the billing currency in Meta Business Suite, where the invoices are, which messages Meta charges and which are free (your replies inside the 24-hour window, Utility templates inside it, the free entry point), error 131042, and how OmniBrand’s estimate compares with Meta’s invoice.
Building a WhatsApp template step by step
The template builder: start from a ready-made starter template, Meta's library or an AI draft, choose the type (standard, carousel, limited-time offer, coupon, Flow, catalog, product list or authentication), write the message, add variables with sample values and buttons, watch it on a phone as you type, fix what Meta would reject in one click, translate it with AI, then submit, send a test or add a language.
Creating a WhatsApp template
Where your WhatsApp templates are: the Templates list with its search and filters, how a new one gets to Meta and back approved, the template page with its history, and duplicating, adding a language, using in a broadcast and deleting.
What each template status means
Approved, rejected, paused, disabled, quality and category changes: what Meta decided, how fast OmniBrand hears about it and what it does for you automatically.
WhatsApp template rules: what each check means and how to fix it
Every check OmniBrand runs on a WhatsApp template before Meta sees it, by its code (VAR_EDGE, BUTTON_GROUPING, EDIT_LIMIT...): what it means, why Meta cares and how to fix it.
WhatsApp broadcast results
Read a WhatsApp broadcast's funnel, cost against the estimate, failures by reason, button taps, conversions and timeline, filter and export its recipients, follow up with the people at a step, retry failed and held-back messages, run an A/B test, see how a template does across broadcasts, and switch on Meta's template insights.
Email broadcasts: write, check and send a one-off email
Send one email to your newsletter subscribers and to contacts who agreed to email marketing: the composer with its preview, the simulation, the test email to yourself, scheduling, one-click unsubscribe, bounces and the results.
Messenger and Instagram broadcasts: message everyone who wrote in the last 24 hours
Send one message, with up to three links and an image, to the people who wrote to your Facebook Page or Instagram account in the last 24 hours: why only them, the composer and its preview, the simulation with open windows, scheduling, results, and what Messenger Utility messages would need.
Messenger marketing messages: paid offers to people who subscribed
Meta's paid marketing messages on Messenger: set up the Page's ad account, create topics, ask people to subscribe, see the subscribers, and send a marketing message with a budget, a preview and a simulation. What is still pending before sending works, which countries are left out, the one-a-day rule and what it costs.
Telegram broadcasts: message everyone who started your bot
Send one message from your Telegram bot to the people who started a chat with it: formatting, a photo and buttons, the preview, the simulation, a test to your own Telegram, the speed limits, blocked users and the results.
Promote on WhatsApp (Click-to-WhatsApp ads)
Create a Facebook and Instagram ad whose button opens a WhatsApp chat with your number, start it after confirming the charge, and see its spend next to the conversations, leads and sales it brought.
Which ads bring conversations (Ads)
See the conversations, leads, sales and revenue each Click-to-WhatsApp, Messenger or Instagram ad brought in, and how the 72-hour free window for ad conversations works.
Requests: bookings, orders and tickets
Bookings, orders and tickets from your inbox bots, your team and your customers in one place, each linked to its chat, with a timeline, replies and team notifications.
Requests: bookings
Approve or decline booking requests, move a booking to another time, mark who came, add a walk-in or phone booking, and see the day or week per doctor, stylist, table or room.
Requests: orders
Orders from your restaurant, cloud-kitchen or events bot, or added by hand: confirm, prepare, send out or hand over, mark done, and track the payment.
Requests: messages to the customer
Reply from the request, tell the customer about every change in their language, see whether each message was sent, delivered, read or failed, and what WhatsApp’s 24-hour window allows.
Requests: set up your booking calendar
Add your staff or rooms with their hours, breaks and days off, your services with their length, price and who does them, your opening hours, closed days and booking rules, then switch the calendar on for your bots and your team.
Requests: reminders and notices
Booking reminders with "reply 1 or 2", feedback requests, the morning summary, and the WhatsApp templates for messages after 24 hours.
Requests: tickets
The support desk: every complaint and request from messages, comments, mentions and reviews as a ticket with a reference, in queues you can filter and change in bulk.
Support: working a ticket
The ticket panel: who wrote, the whole conversation with delivery states, replies as a direct message or a public or private comment reply, notes, assignment, merge, split and links.
Support: how messages become tickets
Every message, comment, mention and review is read in its language; complaints and support requests open a ticket with a reference and an automatic reply, then response times, escalation, auto-close and a satisfaction survey follow.
Support settings: detection, categories, response times and automatic replies
Detection and the AI step, the reference prefix, categories, response times and business hours, automatic replies per channel and language, follow-up, escalation and keyword rules, and who can close tickets.
Support: reports
Analytics > Support and the PDF report: messages and tickets by channel and topic, first response and resolution times, response time met, satisfaction and sentiment.
Inbox bots and bookings
Bots that answer, book and hand over in your inbox, what your team sees, and the Bookings page.
Inbox bots: what they do and how to get one
A bot answers customers in your direct messages, books, looks things up and hands over to your team; OmniBrand engineers set it up for you on request.
What your team sees while a bot answers
The bot chip on the thread, the answers it collected, Stop bot, the hand-over to a person, and the words customers can type.
Where the bot saves what customers tell it
Answers go to the thread (chip and note), empty contact fields, your custom fields, your lists, bookings and tags — nothing is lost when the bot hands over or the customer goes quiet. Bots can also read the contact record and send your WhatsApp templates filled from it.
Bots that use your own systems and documents
Optional: a bot can look up data (an invoice status, an order) in your system and send documents such as an invoice PDF — here is what OmniBrand needs from you.
Bookings (now in Requests)
What your inbox bots book is in Requests > Bookings, with approval, moving a booking, adding one by hand and replying to the customer.
Measure
Analytics, reports, the dashboard, Market Watch and Monitor.
Analytics: post performance, PDF and share links
Impressions, likes, comments and shares for the posts you published over the last 7, 30 or 90 days, the top posts table, AI insights, a PDF and a public share link.
Brand Health: followers, reach and engagements per account
Followers, follower growth, posts, reach and engagements for every connected account over 7, 30 or 90 days, compared with the period before, plus AI health insights.
Market Watch: competitor prices, the Board and the Prices tab
Market Watch reads competitor prices, offers and social posts from screenshots, compares them with your own prices, and turns each finding into a promo post draft for approval.
Setting up Market Watch: sources, scan tasks and settings
Add your own site and competitors as sources, give each a scan task (page, search or social page) with a schedule, and set your business, drafting and pricing rules.
Monitor: social listening columns for keywords, mentions and hashtags
Save searches as columns, pull public mentions from X, YouTube, Bluesky and Mastodon with Refresh, triage them with AI, reply and get a Smart digest.
Brand
The brand profile that every AI feature reads.
The brand profile (Brand Brain)
Every field of the brand profile, how draft versions and approval work, and which version the AI writes with.
Auto-fill the brand profile from your website or posts
Let AI draft the whole profile from your public website, or suggest your style from your connected accounts' recent posts, then review the changes.
Brand Intelligence: audit your content
An AI audit of your recent posts (and optionally your website): pillars, what performs, gaps, and a recommended calendar you can turn into content.
Settings
Members, AI providers, notifications, workspaces and your data.
The Settings page: what is where
Settings holds the workspace and account options; the list on the side opens each section, and most of it is for owners and admins.
Workspace timezone and link tracking
Set the timezone every schedule in the workspace runs on, the currency WhatsApp cost estimates are shown in, and whether published links get UTM parameters.
Notifications
Choose, per category, what reaches you in the app (the bell) and what also comes by email; the choice is yours alone.
Turn off an email from the email itself
The link at the bottom of OmniBrand notification emails, digests, setup reminders, scheduled reports and Market Watch alerts turns off that one kind of email, for one organisation, without logging in.
Branding and scheduled email reports
Upload your logo and brand colours for client-facing pages, and email performance reports on a weekly or monthly schedule.
Evergreen recycling
Let OmniBrand re-schedule your best evergreen posts automatically, at most one a day, within the limits you set.
AI providers: your own keys (optional)
Add an Anthropic, OpenAI, Google Gemini or xAI Grok key for the whole account, and choose whether your package's included credits run before your own keys.
API access (for developers)
On the Agency and Enterprise plans, create read or read + write keys for the public API under Settings > Integrations; keys pause when the plan no longer includes API access.
Your data, workspace deletion and account deletion
Download your own data, archive or delete a workspace, and how the organisation owner deletes the whole organisation (30 days, cancellable).
Members and invitations
See who is in the workspace, invite people with a role, change roles and access, resend or revoke invitations, and remove members.
Roles and permissions: what each role can do
The six roles (Owner, Admin, Editor, Reviewer, Viewer, Agent), the tasks each holds by default, and how to add or remove a task for one person.
Company details for invoices
The legal name, registration and VAT number your invoices are issued to, and the main contact OmniBrand calls.
Support access to your account
When you ask OmniBrand support for help, they may open a read-only view of your account for up to an hour. You see a banner while it is open, and every view is listed with its reason.
Team chat: talk to your colleagues
The Team page is an internal chat: one room for everyone who works the inbox, and a private thread with each colleague. Customers never see it.
Messaging rules: send window, frequency caps, test numbers and optional pauses
When and how often marketing may reach a person, in their own local time: the send window, the Friday prayer pause, the Ramadan window, frequency caps, extra STOP words, opt-in keywords, the confirmation messages and your test numbers.
Confirm your phone number
Add your mobile number on Your account and confirm it with a 6-digit code sent on WhatsApp; change or remove it there too.
Plans and billing
What each plan includes, how to upgrade, invoices and VAT.
Plan & usage: your plan, your usage, upgrading and changing plan
See which plan you are on and how much of it you have used this month, compare plans monthly or yearly, and move to another plan by card.
Billing: payment by card, invoices and VAT
The Billing page shows your subscription, next charge and saved card, and every tax invoice; cards are paid through Moyasar and invoices carry your company details.
Buying more AI credits (top-ups)
When the month's included AI credits run out, the account owner can buy a pack of extra credits on the saved card; they never expire.
When a payment fails: retries, the paused account and how to pay
If a renewal is declined OmniBrand retries the card over the next few days and emails you; if the last try, 5 days after the renewal date, is declined too, the account is paused until you pay from the Billing page.
Cancelling your subscription, and refunds
Cancel from Plan & usage after a confirmation: the paid plan runs to the end of the period you paid for, then the account moves to Free; until then Resume subscription takes it back. Within 7 days of paying, an unused subscription can be withdrawn for a refund less processing costs; any refund ends the plan and comes with a credit note.
Troubleshooting
When an account, a message or a page does not behave.
An account says Disconnected, Sign-in expired or Messages: Not arriving
The platform stopped accepting OmniBrand's access to the account; fix the cause, then click Reconnect on the account.
Microsoft 365 mailbox asks to reconnect
A Microsoft 365 mailbox renews its sign-in by itself; it needs Reconnect only when Microsoft refuses, and the message says why.
Email forwarding bounced (5.7.520)
Microsoft blocks external forwarding by default; connect the mailbox with the Microsoft sign-in instead.
Customer email replies are not coming back to the inbox
Your reply went out but the customer's answer never showed up: check the account is receiving, and where the customer actually wrote to.
WhatsApp messages are not arriving in the inbox
Customers write to your WhatsApp number but nothing appears: check the number's card, reconnect (and include this number in Meta's window), and send a test.
A WhatsApp message was not delivered
The 24-hour window, unapproved templates and opt-outs (STOP) are the usual reasons a WhatsApp reply or broadcast message does not go out.
My WhatsApp template was rejected
Why Meta rejects WhatsApp templates (INVALID_FORMAT, INCORRECT_CATEGORY, PROMOTIONAL, TAG_CONTENT_MISMATCH, ABUSIVE_CONTENT, SCAM), what to change for each, and how to resubmit or appeal.
A post failed to publish
Retrying means OmniBrand will try again by itself; Failed means it gave up. Read the reason, fix it, then retry or edit the post.
I cannot see a page or a button
Pages and buttons follow your role in the workspace you have open; check the workspace, then ask an owner or admin for the task you need.
Invitation problems: link, password, already a member
What to do when an invitation link does not work, asks for a password you did not expect, refuses your new password or says you are already a member.
The language keeps changing
The public website and the signed-in app keep separate languages; the app's language is saved on your login and remembered per browser.
Notifications are not arriving
Check the category is switched on for In-app or Email, look in spam, and remember that only failures are emailed by default.
A page looks broken or will not load
A tab open across an update reloads itself; otherwise refresh, then tell support what you saw.
Contacting support
Ask the help assistant first; write to support@omnibrand.app from your login email for anything it cannot solve, and to ask for a bot or a workspace export.
WhatsApp broadcast errors by code
Every WhatsApp error code a broadcast can show (131049, 131050, 131026, 131048, 132015, 131000, 80007 and the rest): what it means, what OmniBrand already did, and what you should do.
My email broadcast went to Junk/Spam
Why a test or a real email broadcast can land in the reader's Junk/Spam folder, and the two fixes: send from your own mailbox instead of the shared server, and keep the message itself looking like mail a person wants.
Social media guides for small businesses
All guidesWhatsApp marketing consent and opt-in: a practical guide
What real opt-in looks like, what the data-protection laws expect you to keep, and five ways to grow a list of customers who asked to hear from you.
4 min read
Publishing
How to schedule Instagram and TikTok posts
What Instagram and TikTok accept, how to write once in one language or several, how to pick times from your own results, and how queues and approvals save hours every week.
4 min read