Data Deletion

You can remove the data OmniBrand holds about you or your organisation at any time. Deleting the whole account is confirmed by e-mail to its owners; a request that reaches us from Meta is confirmed on this page, with the confirmation code Meta shows you; requests you send us by e-mail are confirmed by e-mail.

Disconnect or remove an account

Accounts (/app/accounts) → the account → Disconnect (owners and admins). Its sign-in token is deleted at once and OmniBrand stops posting to and receiving from it; the account stays listed as Disconnected with its history. To remove that history too, click Remove on the disconnected account: the platform's raw copies of its messages and comments are deleted, and its inbox conversations are archived and deleted after 30 days without activity. Step by step: Account health, reconnect, disconnect, remove.

Delete one workspace

Workspaces (/app/workspaces) → switch to another workspace → Archive on the one to delete → 24 hours later, Delete (until then its row says "Delete available from …") → type the workspace's identifier to confirm. Only an Owner of that workspace can do this. Its content, connected accounts and history are deleted at once and cannot be restored. Step by step: Workspaces: add, switch, archive, delete.

Delete the whole account

Your account (/app/account) → Your data → Delete the organisation [name] → type the organisation's name in Type the organisation name → choose a reason in Why are you leaving? → Request deletion. Only the organisation's owner can request it. Every workspace, connected account, contact, message and media file is erased 30 days later; until then any owner or admin can withdraw the request with Cancel deletion. Tax invoices are kept as the law requires. Step by step: Your data, workspace deletion and account deletion.

Cannot log in, or not the owner? E-mail privacy@omnibrand.app from the address on the account with the subject "Delete my data".

Remove OmniBrand in Instagram

If you connected an Instagram professional account:

1. Open the Instagram app → your profile → the menu → Settings (in newer versions: Settings and activity → Website permissions).
2. Tap Apps and websites → the Active tab.
3. Tap OmniBrand → Remove.

On a computer: instagram.com → Settings → Apps and websites.

Remove OmniBrand in Facebook

If you connected a Facebook Page, an Instagram account through a Page, or a WhatsApp Business number: Facebook → Settings & privacy → Settings → Business Integrations → tick OmniBrand → Remove.

What OmniBrand deletes, and how long it takes

When you remove OmniBrand, Meta tells us at once: we delete the access token you granted immediately, so OmniBrand can no longer read or post with your permission, and the account shows as Disconnected in the workspace. If a colleague has reconnected the Page with their own Facebook account since, their connection keeps working. When Meta sends us a data deletion request, we automatically delete your own data:

• the access tokens Meta issued with your permission;
• your Meta ID stored with the accounts you connected;
• when the account is your own profile (a Threads profile, or an Instagram account connected with Instagram login): the inbox conversations, messages and comments received through it, the events the platform sent about it, the follower statistics and post insights, and the stored profile picture link;
• when the account is a business's Page you connected (a Facebook Page, the Instagram business account linked to it, or a WhatsApp number): your own conversation with that Page, if there is one.

The conversations a business's customers had with its Page belong to that business and its customers, not to you personally, so they stay in its inbox. The business can delete them by removing the account or deleting the workspace (above), and each customer can ask the business to delete their data.

Deletion starts as soon as the request reaches us, normally finishes within minutes, and is always complete within 30 days in the live system; deleted data then leaves our backups within 35 days. What stays: the posts your team wrote in OmniBrand (your workspace's own content) until you delete them, the account's name marked Disconnected so your team knows it was disconnected, and invoices kept as required by law. To remove those too, delete the workspace (above) or e-mail us.

A Free account that has never paid, has never published or scheduled a post, and has not been signed in to for 30 days is also removed automatically: after 16 days without a sign-in the owner gets an e-mail giving the last day to sign in, at least 14 days ahead, and a reminder at least 3 days before that day ends; it is never removed before the end of that day, in any time zone, and signing in, or publishing or scheduling a post, keeps the account. An account that has ever paid is never removed for inactivity. See the Terms of Service.

Check the status of a deletion request

After the request, Meta shows you a link and a confirmation code. The link opens this page with the code (https://www.omnibrand.app/data-deletion?code=…) and shows the request at the top as Received, In progress or Completed, with the date it was received and the date it was completed. For questions, e-mail privacy@omnibrand.app with the code.

Contact

ALANHAR ALKHAMSA COMPANY LTD, Riyadh, Kingdom of Saudi Arabia · privacy@omnibrand.app