Your account: name, language, password, notifications and your data

Your account (/app/account) holds what belongs to you as a person rather than to the workspace: "Your name, the language you read this in, and the password you sign in with." Open it from the account menu (your initials, top corner), Your account. Every role can open it, Agents included. When OmniBrand offers phone confirmation, it also has a Phone number card: see Confirm your phone number.

Email address (accounts made with a mobile number)

If you signed up on the Mobile tab, your login has no email address and no password, so Your account shows an Email address card (/app/account#email) instead of Password. It says "You log in with your mobile number. Add an email address and a password to also log in on the Email tab, and to get receipts and team invitations."

1. Type the address in Email address and a password in Password (the checklist under it shows the rules, as at sign-up).
2. Click Add email. "Email added. Open the link we sent to (address) to confirm it." appears, and a confirmation email goes to the address.
3. The card now says "Waiting for confirmation: (address). Open the link we sent there in a browser where you are logged in to this account. Until then, this address does not log you in." Until you confirm it, the address does not log you in, receive receipts or invitations, or stop anyone else from using it. No email in the inbox? Click Send the link again ("Link sent to (address).").
4. Open Confirm email address in that email. In a browser where you are logged in to this account, the page confirms the address at once. Anywhere else (another browser, phone or computer, or after logging out), the page says "To confirm this address, log in with the mobile number of the account that added it. We send you a code on WhatsApp, then bring you straight back here and the address is confirmed." Click Log in with mobile number: the log-in page opens on the Mobile tab. Type your number, click Send code, type the code from WhatsApp, and you come back to the link, which now says the address is confirmed. Do not log in with the new email address and password: it opens nothing until it is confirmed.

After that you can log in on either tab, and the Password card replaces this one. To use a different address before confirming, type it and click Add email again: it replaces the waiting one, and links sent to the old one stop working. An address that already opens an OmniBrand login is refused ("This email already has an OmniBrand account. Use another address."); to change an address you already confirmed, contact support.

Your name

"How you appear to your team: on assignments, notes, approvals and invitations you send."

1. Change Display name (up to 120 characters). Your login email is shown under it and cannot be changed here.
2. Click Save name (it stays disabled until the name differs from the saved one). "Name saved." The account menu (your initials, top corner) shows the new name and initials at once. Leaving the page (a link, the sidebar, reload or closing the tab) with a new name not saved yet, or with anything typed in the password boxes below, first asks "Leave this page? What you typed here has not been saved and will be lost." Choose Cancel to stay.

Language

"Changes what you see. Everyone else keeps their own."

1. Pick a language in the Language list. The app switches at once; Arabic (and Urdu) also turn the layout right-to-left.
2. Emails OmniBrand sends you follow this choice, in any of the ten languages: notifications, billing emails (welcome to a plan, renewals and reminders, card problems, refunds, invoices and credit notes), account emails (email confirmation, password reset, two-step login, account deletion, invitations you send) and messages from OmniBrand support. A few are still in English (or Arabic): trial reminders, the API key pause notice and the account approval and suspension notices.
3. The choice is saved on your login: when you log in on a browser that has no app language yet, and you did not pick a language on the website or the log-in page there, the app opens in it. "Language saved. Emails to you use it too." under the list confirms it. If it could not be saved (for example the connection dropped), the card says in red "The language was not saved to your account, so emails to you stay in the previous language. This page already shows the new one." Click Try again beside it. Settings has no language list; the language is changed only here.

This is the app's language only; the public website keeps its own. See Choosing your language.

Password

"Changing it signs you out everywhere else. This window stays open." Every password box has an eye button Show password to show what you typed (click it again to hide it).

1. Type your Current password.
2. Type a New password (at least 10 characters, and at most 72 letters and digits, about 36 Arabic letters: a longer one is refused with "That password is too long.") and the same again in New password again.
3. Click Change password (it stays disabled until all three are filled, the new one has 10 characters and both match). While the new password is too short or the two do not match, the box concerned is outlined in red with the reason under it. If the Current password is wrong, that box turns red, the reason appears above Change password, and the cursor goes back into Current password with its text selected, ready to retype. The error disappears as soon as you change a field.
4. "Password changed. Other sessions are signed out." Every other browser and device where you were logged in must log in again. If your email also signs in to other organisations with the same current password, their password changes too, so one password keeps opening all of them; a login there with a different password keeps its own (reset it with Forgot your password? to make them the same). To log out everywhere without changing the password, use the Signed-in devices card below: click Log out everywhere and click Confirm in the window that asks ("Log out on every device, including this one? You will need to sign in again."). Every browser and device, this one included, is logged out and you land on the log-in page. If OmniBrand cannot confirm it (no connection, or too many tries in a minute), the card says "Your other devices were not logged out, and you are still signed in here. Check your connection, wait a minute and click Try again." Nothing was logged out and you stay on this page: click Try again.

Signed-in devices

The Signed-in devices card lists every browser and app where you are logged in: this device first, then the most recently used. Only 5 are shown until you click Show N more devices (for example Show 3 more devices). Each row names the device by its browser and system (for example "Chrome on Windows"; one opened before October 2026 shows "Unknown device"), with "Last used" and "signed in" dates. Under them the row shows roughly where the device signed in from and its address, for example "Near Riyadh, Saudi Arabia · IP address 94.97.0.1". The place is looked up from the address (IP Geolocation by DB-IP), so it is a nearby city, not the exact spot; a device signed in before 20 October 2026, or from a private network, shows neither. The row of the browser you are using says This device.

1. To log out one device you do not recognise or no longer use, click Log out on its row.
2. Click Confirm in the window that asks ("Log out on Chrome on Windows? Whoever uses it will need to sign in again."). The row disappears and "Logged out on Chrome on Windows." appears. That device is logged out at once, even if it is open right now.
3. To log out every device at once, including this one, click Log out everywhere below the list and click Confirm. It also logs you out in every other organisation that uses your email address, so a lost phone signed in to another organisation is logged out too.

If the list does not load, the card says "We couldn't load the list of devices." Click Try again. This device has no Log out button: use Log out in the account menu.

Notifications

The Notifications card is a table: one row per Category, with an In-app switch (the bell and the notifications page) and an Email switch. Each switch saves the moment you click it.

• Approvals: posts sent for approval, approved or rejected.
• Publishing: posts published and other publishing updates.
• Failures & expiring tokens: a post that failed, an account whose sign-in expired, an account that cannot receive messages. Right after it, the row Setup help from OmniBrand: reminders from OmniBrand's team when your setup is unfinished, for example when no account is connected yet. They come by email only, so this row shows a dash (—) in the In-app column instead of a switch.
• Client reviews: feedback from people reviewing content.
• Data exports: an export is ready.
• Team changes: invitations and people joining.
• Digests & reminders: digests and reminders that came due.

By default every category is on in-app except Setup help from OmniBrand, which comes by email only (its In-app column shows a dash (—) instead of a switch), and only Failures & expiring tokens and Setup help from OmniBrand are on by email. The link at the bottom of each notification email turns off that one kind of email without logging in; this page (/app/account#notifications) changes any of them. Notifications that fit none of these categories always appear in-app and are never emailed.

Your data

"Download everything OmniBrand holds about you (profile, memberships, your activity). Contacts and inbox data belong to the workspace: an owner or admin exports them with Export workspace data in Settings."

• Download my data saves a file named omnibrand-my-data.json.
• The workspace's own data (contacts, conversations, content and more) is exported by an Owner or Admin with Export workspace data in Settings, General; see Your data and exports.

Delete the whole account

The card is titled Delete the organisation [name] (your organisation's name) and says "Owners only. Every workspace, account, contact and message goes 30 days after the request; tax invoices are kept as the law requires. You can withdraw the request until then."

1. In Why are you leaving? choose a reason (required): Too expensive, Missing feature, Hard to use, Switching to another tool, Not using it anymore, Technical problems, Temporary / will come back, or Other.
2. Optionally, write more in Anything else you want to tell us? (optional) (up to 2000 characters).
3. You may contact me about this is ticked: the OmniBrand team may then email you about the request at Contact email (your login email; you can change it). Untick it if you do not want to be contacted.
4. The card says "To confirm, type this account's identifier:" followed by the identifier (made from your workspace name at sign-up, for example layla-s-workspace; it does not change when you rename the workspace). It is also shown on Settings, Company details, as "Account identifier (give it to OmniBrand support so they can find your account quickly):".
5. Type it in Type the account identifier. Request deletion stays disabled until a reason is chosen and the identifier matches exactly.
6. Click Request deletion. The card shows "Deletion scheduled for [date]." and "Reason given: [reason]", and every Owner of the organisation receives an email. The OmniBrand team sees the request with your reason and comment.
7. To stop it, click Cancel deletion before that date. The pending deletion and Cancel deletion appear on this page for every Owner and Admin, in any browser, until it is withdrawn or carried out. If you tell the OmniBrand team you want to stay, they can cancel it for you; every Owner then receives an email.

Only the founding Owners can request it: the Owners of the organisation's first workspace (if it has none, the person who created the account, then the longest-standing Owner; see Your data, workspace deletion and account deletion). Anyone else sees "Only an owner of the account's first workspace can request this." instead of the form. Any Owner or Admin can cancel a pending deletion; other roles see the scheduled date and "Only an owner or admin can withdraw it; ask one of them to open this page."

If something goes wrong

• "Use at least 10 characters." or "These two do not match.": fix the new password fields. "That password contains your own name, email or company. Pick something else.": the new password contains your display name (as shown on this page), your email address or a part of it; as at sign-up and on the reset page, it is refused. Pick something else, for example a few unrelated words.
• The current password is refused: check it, or log out and use Forgot your password? on the log-in page. Repeated wrong tries are limited for a short while. A login created with Continue with Google, Microsoft or Facebook has no password yet, and Change password says "This login has no password yet": log out and use Forgot your password? to set one.
• "We could not load your notification preferences." Click Retry. "That change was not saved." The switch goes back to where it was; try again.
• "Only an owner of the account can delete it": you are not one of the founding Owners.
• "To delete the account, type its identifier ('...')": type exactly the identifier shown in the message.
• "Choose why you are leaving first.": pick a reason in Why are you leaving?.

Good to know

• Two-step login (an authenticator app code after your password) is turned on in the Two-step login card on this page; see Two-step login with an authenticator app. Use a long password that you use nowhere else too; changing it signs every other session out.
• Your name and email are shown in the account menu. Change your name under Your name above; to change the email of a login, ask OmniBrand support from that login's current address (write to support@omnibrand.app with the new address). Once support has checked it is you and made the change, the old address gets the email "Your OmniBrand login email was changed" (if you did not ask for it, reply at once) and the new address gets "Confirm your new OmniBrand login email": click Confirm email address in it within 7 days. From then on, log in with the new address; links we sent to the old address (a password reset or a confirmation) no longer work, and you stay logged in where you are. Until the new address is confirmed, the actions that wait for a confirmed email wait again, as after sign-up (see Signing up).
• Deleting a single workspace is done on Workspaces, not here.
• A withdrawn request stays listed under Earlier deletion requests with its reason and dates; "Cancelled by the OmniBrand team at your request." marks one the team cancelled for you.

Related

• Choosing your language
• Notifications
• Logging in and resetting your password
• Two-step login with an authenticator app
• Your data and exports