Plan & usage: your plan, your usage, upgrading and changing plan

Plan & usage (Settings, then Plan & usage, at /app/settings/plan) shows the plan your account is on, what you have used of it this month, and every plan you can move to. A plan belongs to the whole account (all its workspaces), not to one workspace. Every member can open the page and see the plan and its usage; only an Owner or Admin sees the current subscription, the saved card and the buttons that pay, change or cancel. For current prices and what each plan includes, see /pricing.

What the page shows, from top to bottom

• [plan] trial: [n] days left (for example Pro trial: 9 days left): only while the 14-day Pro trial runs. Choosing a paid plan on the pricing page (its button is Start 14-day free trial) starts that trial when you sign up: no card is asked and nothing is charged. For 14 days your account has the Pro plan's posts, accounts, workspaces and members; AI on OmniBrand's key stays within the free AI trial (20 AI texts and 5 AI images; 5 texts and 1 image until your email address is confirmed, if you signed up with email). The card says "No card needed, nothing is charged. On [date] the account goes back to Free and everything you made stays. Choose a plan to keep [plan] features." During the trial the usage card's badge says [plan] trial (for example Pro trial), the plan card of the trial is marked trial until [date] and the Free card after the trial: Free is where the account goes when the trial ends. The AI credits / month row is left out, because the trial's AI is the AI in your [plan] trial card (see below). More credits treats the account as Free: "Top-ups are charged to the card saved for a paid plan, so choose a plan first." Click Choose a plan: the page scrolls to the plan cards with the plan you picked at sign-up outlined; click Upgrade to [plan] on it to pay (step 3 below). When the 14 days end and you have not paid, the account moves to Free by itself: nothing is charged, nothing is deleted, and the card turns into Your [plan] trial has ended ("Your account is on Free now, and everything you made is still here. Choose a plan to get [plan] features back."). Anything over the Free limits stays, but you cannot add more until you choose a plan. A Free account that has never paid, has never published or scheduled a post, and has not been signed in to for 30 days is removed automatically after an e-mail at least 14 days before; see the Terms of Service. Not now, on Today only, hides the card there in this browser; Plan & usage and Billing always show it. An account with a paid plan picked at sign-up but no trial shows Finish upgrading to [plan] - 2 minutes instead, with Finish upgrading to [plan], which opens the checkout. Anyone who is not the account owner sees the card without its button.
• The current subscription (paid plans only): [plan] plan, Paid through [provider] (for example Paid through card (Moyasar)), the renewal date (renews [date]) or end date (ends [date]), with the date written out in your language (for example renews 15 November 2026), and the saved card, for example "Visa ending 1234 · expires 08/28 · renews automatically" (after a cancellation, or when the card no longer renews the plan, just "Visa ending 1234 · expires 08/28"). The card's brand is written as Visa, Mastercard or mada, the same on Billing and on the top-up; when the payment provider did not give one it says "Card". Without a saved card the line reads "No card on file: the plan ends on [date] unless you subscribe again." (or "No card on file, so the plan does not renew by itself." when there is no end date). Badges cancels at period end or payment past due when they apply. A paid plan that has never been paid for shows the badge Awaiting payment, the text "This plan has not been paid for yet. Pay now to keep it; the details are under Billing." and the buttons Pay [amount] now (opens the checkout for that plan) and Open Billing; it has no Cancel subscription until it is paid. Buttons: Change card (replaces the saved card without charging it, also on a cancelled plan; see Change the saved card), Cancel subscription (it asks you to confirm first), and Resume subscription after a cancellation while the paid period is still running (see Cancelling).
• Current usage ([first day] – [last day]) (for example "Current usage (Oct 1 – 31, 2026)"): one bar per allowance: Storage, Posts published / month, AI credits / month, Social accounts, Workspaces, Members per workspace. Members per workspace is counted in the workspace you have open ("Counted in the workspace you have open."). Social accounts counts the connected accounts of every workspace on your account; the line under it says "Counted across all your workspaces. Disconnected accounts do not count towards your plan." The Connected counter on Accounts counts only the workspace you have open, so with more than one workspace this number can be higher. Disconnected accounts count in neither. Each shows used / limit (∞ when unlimited); storage is shown in MB below 1 GB. Storage and the monthly allowances (posts, AI credits) turn orange at 80% and red at 100%. A standing limit (social accounts, workspaces, members) stays blue when it is full and turns red only when you are over it, for example after moving to a smaller plan; a red line under it then says "That is [excess] more than the [plan] plan allows ([limit]). Nothing is removed, but you cannot add more while you are over it. Remove [excess] to be back at the limit, or choose a bigger plan." with See plans. Anyone who is not the account owner sees instead "... Nothing is removed, but no more can be added while the account is over it. Ask an owner or admin to remove [excess], or the account owner to change the plan." with no link. Purchased credits show as + [n] top-up. An allowance your plan does not include (a limit of 0, for example AI credits / month on Free) shows an empty bar with "Not included in the [plan] plan." and a See plans link that jumps to the plan cards.
• Free AI trial: only while a new account's AI trial applies (see The 3-day AI trial below). On the 14-day Pro trial it is called AI in your [plan] trial, runs as long as the Pro trial and says "Included in your [plan] trial until [date], up to the amounts below. After the trial, AI needs a plan that includes it or your own AI key." Two bars, AI texts and AI images, show used / included, with the line "The trial counts AI texts and AI images. Paid plans count AI credits instead: a text is 1 credit and a picture 2 (4 at high quality)."; a badge shows the days left ([n] days left, or last day), with "Your account can use OmniBrand's AI until [date]." When the trial is over the badge says ended or used up, and the card offers Add my own AI key. Before your email address is confirmed, the badge says confirm your email and the card says the trial is limited to 5 AI texts and 1 AI image until you confirm it.
• More credits: buy extra AI credits (see Buying more AI credits).
• Monthly / Yearly switch, with Save [n] months next to it: changes the prices on the plan cards to the monthly or the yearly price. It opens on Monthly, or on Yearly when you chose Yearly on the pricing page before signing up, until you are on that plan.
• Under the switch, on a paid plan: "Changing plan starts the new plan at once, with a new billing period from the day you pay. The part of your current period you have not used is not lost: its value, at the price you paid, is added to the new plan as extra days. Nothing is refunded to the card."
• The plan cards: name, price per month or per year (or Free forever, or Custom pricing), + [rate]% VAT when VAT applies to you (never on a free plan; until your company's Country is saved on Company details, the paid plans say + VAT where it applies instead of a rate, because a company outside OmniBrand's country pays none), the five allowances, API access (Included on Agency and Enterprise, Not included on the others; see API access), and a button: Upgrade to [plan] for a more expensive plan (and on every paid plan while you are on Free), Downgrade to [plan] for a cheaper one, Switch to [plan] for one at the same price. Your plan is marked current and has no button on the term you pay for; on the other term (your monthly plan while Yearly is chosen, or the reverse) it shows Get [plan] yearly or Get [plan] monthly, which opens the checkout for the same plan on that term, starting when the current period ends. Anyone who is not the account owner (an Admin included) sees "Only the account owner can change the plan or pay for it. You can see the plans and what is used here; ask the account owner to make a change." above the cards, and the cards have no buttons. A plan that is not sold by card (for example Enterprise) shows "Talk to us for a quote." and a Contact sales button, which opens an email to OmniBrand with the subject "[plan] plan quote".
• Invoices: your invoices with a Download PDF button; on a phone each invoice is a card (see Payment, invoices and VAT). Each part of the page loads on its own. If one cannot be read, it says so where it would be, with the reason and a Try again button, and the rest of the page is shown as usual: Your usage could not be loaded, The plans could not be loaded, Your subscription could not be loaded or The invoices could not be loaded. A part that could not be read is never shown as "no subscription" or "no invoices"; press Try again.

Step by step: move to a paid plan, or to another paid plan

1. Open /app/settings/plan as the account owner.
2. Choose Monthly or Yearly above the plan cards.
3. On the plan you want, click Upgrade to [plan], Downgrade to [plan] or Switch to [plan]. If a downgrade would leave you over that plan's allowances, a window Downgrade to [plan]? first lists each one (for example "Social accounts: 12 in use, Starter allows 5") and says that nothing is deleted but you cannot add more while over a limit; click Continue to checkout to go on, or Keep [current plan] to stay. While the checkout opens, the button you clicked shows a spinner and Opening checkout…; the other plan buttons keep their names and wait.
4. If your invoice details are missing (the Account type; registered company name, registration number and country for a company or agency; main contact and country for an individual), a box Add your invoice details to pay appears at the top of the page, and the page scrolls up to it, naming them ("Still needed: Account type, Registered company name, ...") with the button Add invoice details. It opens Company details; after Save details you come straight back here and the checkout for that plan opens on its own (the card page shows the same box when it is reached directly). Otherwise the secure checkout page opens, titled Subscribe to [plan]. It says when the new period starts and ends: "Your new period starts today and runs to [date].", or, when you are leaving a paid plan with time left, "Starts today and runs to [date]. That includes [n] extra days: the unused part of your [plan] plan, at the price you paid for it." The dates are written out in your language, for example "15 November 2026". It lists Plan (excl. VAT), VAT [rate]% when it applies, and Total today.
5. Enter Name on card, Card number, Expiry (MM/YY) and CVC, then click Pay [amount] [currency]. Your bank may ask you to confirm (3-D Secure).
6. You come back to Plan & usage with Subscription updated — welcome aboard! The new plan is active at once, and a tax invoice is issued and emailed.

To leave without paying, click Cancel and go back on the checkout page. You come back to Plan & usage with Checkout canceled — no changes made. Nothing is charged and your plan does not change. You can also start from the pricing page (/pricing) while signed in as the account owner: the card of the plan your account is on says Your plan and its button is Manage your plan, and every other card's button is Change to this plan, Free included. Each opens this page. Above the cards, Monthly and Yearly switch the prices shown (a year costs ten months' price: Save 2 months); with Yearly picked, the button opens this page on the yearly term. Signed in with another role, every card's button is See your plan, which opens this page without picking a plan; an Agent who works only in the inbox gets no button, just the line "Ask the account owner to change the plan." For a more expensive plan, or one at the same price, the account owner goes straight to its secure checkout (step 4 above). For a cheaper paid plan it is the same as clicking Downgrade to [plan] on its card (step 3 above): if you are over that plan's allowances, the Downgrade to [plan]? window comes first. For your current plan, Free, a plan that is not sold by card (for example Enterprise), or any plan when you are not the account owner, nothing opens: the page scrolls to that plan's card and outlines it, with the line "You picked this plan on the pricing page." On the Free card the account owner reads instead "To move to Free, use Cancel subscription above. Your paid plan keeps running to the end of the period you paid for." (see Cancelling). (An account the OmniBrand team is still setting up goes back to its setup steps instead.)

What happens when you change plan

• The new plan applies as soon as the payment succeeds, bigger or smaller, and a new billing period starts that day for the term you chose (month or year).
• Moving from Free to a paid plan switches on the AI credits that plan includes as soon as the payment succeeds: there is nothing to approve or wait for, and the AI credits are not included in your package pop-up no longer appears. When a paid plan ends and the account is back on Free, AI credits on OmniBrand's AI stop again (for your own AI key, see AI providers).
• You pay the full price of the new plan; the card is never charged less. What is left of your old period is not refunded, but it is not lost either: its value, at the price you paid for it (from its invoice), is turned into extra days on the new plan at the new plan's price. Example: 15 days left of a $49 month of Pro is worth $24.50; on a $179 Agency month that buys just over 4 extra days (the checkout counts whole days and says 4), so the new period runs a month and just over 4 days. The checkout page shows the resulting end date before you pay.
• The invoice for the new plan covers the month or year you paid for; the extra days are shown on Plan & usage and Billing as the later end date.
• Paying for the plan you are already on (for example after cancelling it, or to pay ahead before it renews) does not start a new period today: the new period starts when the one you have paid for ends, so no day is paid twice. Current period started on /app/settings/billing keeps its date, and the monthly allowances on Plan & usage keep starting again on the same day of the month as before.
• From then on the saved card renews the new plan automatically at the end of each period.
• To go back to Free, do not buy a plan: use Cancel subscription. The paid plan then runs to the end of the period you paid for, and the account moves to Free after that.
• API keys work only on Agency and Enterprise. When the account moves to a plan without API access (a downgrade, a refund, or the end of a trial), its API keys are paused: they are kept, calls made with them are refused, and the account owner gets one email "Your API keys are paused". Moving back to Agency or Enterprise turns the same keys on again within a minute (see API access).

When you reach a limit

• For posts, accounts, workspaces or members, the action is refused with [plan] plan limit reached / You have reached the [plan] plan's limit of [amount]. (for example "the Pro plan's limit of 1 workspace") and a See plans & upgrade button. On Workspaces the limit is shown on the page itself instead (see Workspaces). Posts are counted against the month they go out in from the moment they are booked, one post per channel: when you press Schedule or Publish now in Create, add a post to a queue, or press Retry in Records, everything already published or scheduled for that month is counted too. If the new posts do not fit, the Pre-flight box in Create says so before you press anything, and the button is refused with The [plan] plan allows [limit] posts a month. [used] are already published or scheduled for [month], and this needs [needed] more (one per channel), so nothing was scheduled. Nothing is saved: remove channels, pick a later month, or upgrade. Save draft is never refused. If a post still meets the limit when it goes out (for example after a move to a smaller plan), it is not published: Records shows it as Failed with the reason, and the bell shows Post failed to publish with "Your plan's monthly post limit is reached, so a post was not published." Upgrade, then press Retry on it in Records.
• For AI credits, a pop-up You have used all your AI credits for this month offers: Buy more credits now, Switch to my own key and continue (your own AI key is never counted, see AI providers), See plans & upgrade, or waiting for the new month. On the Free plan, which includes no AI credits on OmniBrand's key, the pop-up is AI credits are not included in your package with two buttons: Choose a package (opens Plan & usage) and Add my own AI key (opens Settings, AI providers). Where a package does not include AI on your own key, the pop-up names the package that starts AI and offers no key.
• During a new account's 3-day AI trial: when its 20 AI texts are used, the pop-up is You have used the AI texts of your AI trial; when its 5 AI images are used, You have used the AI images of your AI trial; after the 3 days, Your AI trial has ended. The same pop-ups appear for the AI of the 14-day Pro trial. Each offers Choose a package (opens Plan & usage) and Add my own AI key (opens Settings, AI providers); Not now closes it. Before your email address is confirmed the trial is limited to 5 AI texts and 1 AI image; past that, an AI button opens Confirm your email to unlock the full trial (20 texts, 5 images) with Send the link again: open the link we emailed you (it works for 7 days), then try again. Where a package does not include AI on your own key, the pop-up names the package that starts AI and offers no key.
• On OmniBrand's included AI, each action counts by what it costs: an AI text (a caption, a rewrite, hashtags, ideas, an AI Studio chat answer, a reply suggestion) is 1 credit, an AI picture 2 (4 with High quality, where the model offers it), and an AI video 2 credits a second. In Market Watch, reading a page's screenshots counts 2 and a search the AI fills in on a website counts 5. Work on your own AI key is never counted.
• Monthly allowances (posts and AI credits) start again every month. On a paid plan the month runs from the day your paid period began, not from the 1st: paid on the 28th, they start again on the 28th of each month (a yearly plan too, month by month). On Free they start again on the 1st of each calendar month (UTC). Plan & usage shows the dates next to Current usage, and the limit pop-up says when they start again.

The 3-day AI trial

• Every account that signs up gets a 3-day AI trial: 20 AI texts and 5 AI images on OmniBrand's AI. There is nothing to switch on and no card is needed. The Free plan's card on the pricing page (/pricing) says "3-day free AI trial"; its Details link opens the 3-day free AI trial note under the cards, with these figures (lower limits until you confirm your email, if you signed up with email).
• The 3 days start when you sign up, whichever way you sign up. Until your email address is confirmed, the trial is limited to 5 AI texts and 1 AI image; confirming it (click the link in the confirmation email, which works for 7 days, or Send the link again in the banner at the top of the app for a new one) unlocks the full 20 AI texts and 5 AI images. An account made with Continue with Google, Microsoft or Facebook is confirmed already. When the limit is reached before confirming, Plan & usage shows the badge confirm your email and the AI buttons open Confirm your email to unlock the full trial (20 texts, 5 images).
• An AI text is one credit from a ✦ text feature (a caption, a rewrite, hashtags, ideas, AI Studio text); a feature that counts as several credits uses that many (a campaign plan uses 3). An AI image is one picture made or edited by AI, whatever its quality. Video is not part of the trial.
• A request that fails gives its credits back. Work on your own AI key is never counted.
• The trial pays only for AI you start yourself. Automatic AI is not part of it: answers from Inbox bots, the automatic AI triage of incoming comments and messages, the AI summary of a scheduled report, and the scheduled scans of Market Watch. On an account whose only AI is the trial, these are skipped (a scheduled report is sent without its AI summary) until you choose a package that includes AI or add your own AI key. A scan you start with Scan now counts against the trial like any other AI you start.
• The trial ends after 3 days, and each allowance stops when it is used up. On the 14-day Pro trial (a paid plan chosen on the pricing page) the AI trial runs for the whole 14 days instead, with the same 20 AI texts and 5 AI images, and ends with the Pro trial. After that the account is back on its plan: the Free plan includes no AI credits on OmniBrand's AI, so AI then needs a paid plan (for your own AI key, see AI providers). The day before a 3-day AI trial ends, the account owner receives the email Your free AI trial ends tomorrow, with what was made so far. It says that the account stays on the Free plan (nothing is charged and everything you made stays) and what AI needs after that. On the 14-day Pro trial this email is not sent: the Your Pro trial ends in 3 days and Your Pro trial ends tomorrow emails cover both, and say that the AI ends with the trial. The end date is written out, for example "16 October 2026". These emails are part of Setup help from OmniBrand (see Notifications). Where a package does not include AI on your own key, the pop-up names the package that starts AI and offers no key.
• Paying for a plan during the trial switches on that plan's monthly AI credits at once, and the trial no longer applies. Accounts created before the trial was introduced do not have it.
• The Create page (/app/create) shows what is left next to its title, for example "Free AI trial: 17 AI texts and 5 AI images left · 3 days left" (on the 14-day Pro trial "AI in your Pro trial: 17 AI texts and 5 AI images left · 12 days left"); AI Studio shows "Free AI trial: [texts] AI texts · [images] AI images left · ends [date]" (or "AI in your Pro trial: ...") under the model choice. Settings, General (card Plan usage) and Settings, AI providers (card Which key runs first) tell the same story.

If something goes wrong

• The payment did not go through with "Nothing was changed on your account and nothing was charged." on the page you return to after the card step → the card was declined or the bank check failed. Press Try again (same or another card) or Back to Plan & usage.
• We could not confirm the payment or Your payment was received but not applied, with "Do not pay again." → the page could not get a final answer about the payment (for example a connection problem, or the bank is still processing it), or the gateway took the money but it could not be applied to your account. Do not pay again: these pages have no Try again button. The page checks a few times by itself; press Check again, or open Plan & usage after a few minutes. If your package has not changed after 15 minutes, contact support with the Payment reference shown on the page.
• Your payment was received but not applied because the amount paid was less than the plan's price (this happens when the price or a discount changed while the payment page was open) → the plan is not activated and OmniBrand's team is told automatically. You also get the email We received your payment, but the [plan] plan was not activated and the notification Payment received, plan not activated, both with the amount received and the plan's price. The team either activates the plan for that payment or refunds it in full to your card, and emails you when it is done: you do not need to do anything. If you need the plan at once, pay the full price on Plan & usage; the earlier payment is then refunded in full.
• Only the account owner can manage billing. Ask the account owner to do this. or no buttons on the page → ask the account owner (see who the account owner is).
• Talk to us for a quote. with Contact sales instead of an upgrade button → that plan (for example Enterprise) is not sold by card; click Contact sales to email OmniBrand.
• Your discount covers the whole price, so there is nothing to pay. Ask the OmniBrand team to activate this plan for you. when you choose a plan or open the card page → your discount is 100 %, so there is nothing to charge and no card form opens. Nothing is charged; contact the OmniBrand team (see Getting help) and they activate the plan for your account.
• This account is suspended, so nothing can be charged to it. Contact the OmniBrand team. → the account was stopped by OmniBrand for a reason other than payment (or was not approved). The same message appears when you choose a plan, on the card page (also after Try again on the page you return to), on Retry payment now and on a top-up, and nothing is charged; contact support (see Getting help). A suspension for an unpaid plan is different: paying is exactly what lifts it.
• This account is scheduled for deletion, so nothing can be charged to it. To keep using OmniBrand, an owner clicks Cancel deletion under Your account, Your data first. → someone asked for the account to be deleted. Open Your account, section Your data, click Cancel deletion (see Your data), then pay.
• We received your payment, but the [plan] plan was not activated (email), after paying on a card page that was opened before the account was suspended or scheduled for deletion → nothing was activated and OmniBrand's team is told automatically. They refund the payment in full to your card, or apply it to the plan if the account is reinstated, and email you either way: you do not need to do anything.

Good to know

• Prices on the cards are in your account's currency: Saudi riyals when your company country is Saudi Arabia, US dollars otherwise. The country is in Company details at /app/settings/company. Until you save a country there, the prices follow the country you signed up from, so they stay in the currency the pricing page showed you.
• The card itself is always charged in Saudi riyals, because the payment provider settles riyals only. On a US dollar price the card is charged the riyal equivalent at the fixed rate of 3.75 to the dollar, and the checkout shows that amount before you pay ("Your card is charged [amount] SAR by our payment provider.").
• Yearly is twelve months for the price of ten, paid up front. It renews for another year on the saved card at the end of the year; cancelling keeps the plan until the end of the year you paid for, and the months you do not use are not refunded; the only exception is the 7-day withdrawal for an unused subscription (see Cancelling and refunds). Monthly allowances (posts and AI credits) still start again every month of the year.
• Plan changes, payments, top-ups and cancellation are for the account owner only: the owner of the organisation's first workspace, the same person who can delete the organisation (see Your data). An Admin, or the Owner of a workspace created later, cannot make them. API keys cannot manage billing.
• On the Enterprise plan the page shows Need something custom?: custom limits or invoicing go through your account manager.

Related

• Payment, invoices and VAT
• When a payment fails
• Cancelling and refunds
• Buying more AI credits