Plan & usage: your plan, your usage, upgrading and changing plan

Plan & usage (Settings, then Plan & usage, at /app/settings/plan) shows the plan your account is on, what you have used of it this month, and every plan you can move to. A plan belongs to the whole account (all its workspaces), not to one workspace. Every member can open the page and see the plan and its usage; only an Owner or Admin sees the current subscription, the saved card and the buttons that pay, change or cancel. For current prices and what each plan includes, see /pricing.

What the page shows, from top to bottom

• Finish setting up [plan]: only if you picked a paid plan when you signed up and have not paid for it yet. Your account stays on Free until you click Complete [plan] subscription.
• The current subscription (paid plans only): [plan] plan, via [provider], the renewal date (renews [date]) or end date (ends [date]), and the saved card, for example "VISA ending 1234 · expires 08/28 · renews automatically" (after a cancellation, or when the card no longer renews the plan, just "VISA ending 1234 · expires 08/28"). Badges cancels at period end or payment past due when they apply. Buttons: Change card (replaces the saved card without charging it, also on a cancelled plan; see Change the saved card), Cancel subscription (it asks you to confirm first), and Resume subscription after a cancellation while the paid period is still running (see Cancelling).
• Current usage ([month]): one bar per allowance: Storage, Posts published / month, AI generations / month, Social accounts, Workspaces, Members per workspace. Each shows used / limit (∞ when unlimited). The bar turns orange at 80% and red at 100%. Purchased generations show as + [n] top-up.
• More generations: buy extra AI generations (see Buying more AI generations).
• Monthly / Yearly switch, with Save [n] months next to it: changes the prices on the plan cards to the monthly or the yearly price.
• Under the switch, on a paid plan: "Changing plan starts the new plan at once, with a new billing period from the day you pay. The part of your current period you have not used is not lost: its value, at the price you paid, is added to the new plan as extra days. Nothing is refunded to the card."
• The plan cards: name, price per month or per year (or Free forever, or Custom pricing), + [rate]% VAT when VAT applies to you, the five allowances, and a button: Upgrade to [plan] for a more expensive plan (and on every paid plan while you are on Free), Downgrade to [plan] for a cheaper one, Switch to [plan] for one at the same price. Your plan is marked current and has no button.
• Invoices: your invoices with a PDF link (see Payment, invoices and VAT).

Step by step: move to a paid plan, or to another paid plan

1. Open /app/settings/plan as an Owner or Admin.
2. Choose Monthly or Yearly above the plan cards.
3. On the plan you want, click Upgrade to [plan], Downgrade to [plan] or Switch to [plan].
4. If your invoice details are missing (the Account type; registered company name, registration number and country for a company or agency; main contact and country for an individual), a box Add your invoice details to pay appears at the top of the page naming them ("Still needed: Account type, Registered company name, ...") with the button Add invoice details. It opens Company details; after Save details you come straight back here and the checkout for that plan opens on its own (the card page shows the same box when it is reached directly). Otherwise the secure checkout page opens, titled Subscribe to [plan]. It says when the new period starts and ends: "Your new period starts today and runs to [date].", or, when you are leaving a paid plan with time left, "Starts today and runs to [date]. That includes [n] extra days: the unused part of your [plan] plan, at the price you paid for it." It lists Plan (excl. VAT), VAT [rate]% when it applies, and Total today.
5. Enter Name on card, Card number, Expiry (MM/YY) and CVC, then click Pay [amount] [currency]. Your bank may ask you to confirm (3-D Secure).
6. You come back to Plan & usage with Subscription updated — welcome aboard! The new plan is active at once, and a tax invoice is issued and emailed.

To leave without paying, click Cancel and go back on the checkout page. You come back to Plan & usage with Checkout canceled — no changes made. Nothing is charged and your plan does not change.

What happens when you change plan

• The new plan applies as soon as the payment succeeds, bigger or smaller, and a new billing period starts that day for the term you chose (month or year).
• You pay the full price of the new plan; the card is never charged less. What is left of your old period is not refunded, but it is not lost either: its value, at the price you paid for it (from its invoice), is turned into extra days on the new plan at the new plan's price. Example: 15 days left of a 199 month of Pro is worth 99.50; on a 599 Agency month that buys just under 5 extra days (the checkout counts whole days and says 4), so the new period runs a month and almost 5 days. The checkout page shows the resulting end date before you pay.
• The invoice for the new plan covers the month or year you paid for; the extra days are shown on Plan & usage and Billing as the later end date.
• Paying for the plan you are already on (for example after cancelling it) does not start a new period today: the new period starts when the one you have paid for ends, so no day is paid twice.
• From then on the saved card renews the new plan automatically at the end of each period.
• To go back to Free, do not buy a plan: use Cancel subscription. The paid plan then runs to the end of the period you paid for, and the account moves to Free after that.

When you reach a limit

• For posts, accounts, workspaces or members, the action is refused with [plan] plan limit reached / You have used all [limit] [what] on the [plan] plan. and a See plans & upgrade button.
• For AI generations, a pop-up You have used all your AI generations for this month offers: Buy more generations now, Switch to my own key and continue (your own AI key is never counted, see AI providers), See plans & upgrade, or waiting for the new month. On the Free plan, which includes no AI generations on OmniBrand's key, the pop-up is AI generations are not included in your package with two buttons: Choose a package (opens Plan & usage) and Add my own AI key (opens Settings, AI providers).
• Monthly allowances start again at the beginning of each calendar month.

If something goes wrong

• The payment did not go through with "Nothing was changed on your account and nothing was charged." on the page you return to after the card step → the card was declined or the bank check failed. Press Try again (same or another card) or Back to Plan & usage.
• Only a workspace OWNER or ADMIN can manage billing or no buttons on the page → ask an Owner or Admin of the account.
• Talk to us for a quote. instead of a button → that plan (for example Enterprise) is not sold by card; contact OmniBrand.
• This account is suspended. Contact the OmniBrand team before subscribing. → the account was stopped by OmniBrand for a reason other than payment; contact support.

Good to know

• Prices on the cards are in your account's currency: Saudi riyals when your company country is Saudi Arabia, US dollars otherwise. The country is in Company details at /app/settings/company.
• Plan changes, payments and cancellation are for Owners and Admins. API keys cannot manage billing.
• On the Enterprise plan the page shows Need something custom?: custom limits or invoicing go through your account manager.

Related

• Payment, invoices and VAT
• When a payment fails
• Cancelling and refunds
• Buying more AI generations