Invitation problems: link, password, already a member
What to do when an invitation link does not work, asks for a password you did not expect, refuses your new password or says you are already a member.
"This invitation link is invalid, expired or already used."
Invitations are valid for 7 days and work once. Ask the person who invited you to click Resend next to your address on Members; you get a new email with a new link, and the old link stops working.
I reloaded the page or came back later
When the invitation page opens, the link's code is removed from the address bar, so it does not stay in your browser history or in a link you copy from the page. Reloading in the same tab still works. In a new tab or window, click the button in the invitation email again.
I did not receive the invitation email
Check spam and junk. If it is not there, ask the admin: when the email could not be sent, the Members page shows the link with "We could not send the email, so share this link yourself:", and they can copy it to you. Resend also sends a fresh email.
It asks for "Your OmniBrand password"
The page says "You already have an OmniBrand login for this address. Enter its password to add this workspace to it - the password does not change." Enter the password you already sign in to OmniBrand with and click Accept invitation. There is no name to fill in: your login keeps its name.
- "That is not the password for this login" / "Use the password you already sign in to OmniBrand with.": the password is wrong. If you forgot it, use Forgot your password? on the log-in page, then open the invitation link again.
- "Too many sign-in attempts. Try again in ...": wait the time shown, then try again.
- "This account was created with Google and has no password. Click Continue with Google, or Forgot your password? to set one." (or Facebook, Microsoft): your login was made with that button and has no password, so no password can work here. Click Continue with Google (or the provider named) on the same invitation page and choose the account with the invited address. This does not count as a wrong password.
My new password is refused
When you do not have a login yet, you choose a name and a password and click Accept and sign in. The password needs at least 10 characters ("At least 10 characters."). A password that is too common, or made of your email, name or company name, is refused with "That password is too easy to guess: ... Pick something longer, or a few unrelated words."
"You are already a member of this workspace"
You are in already: "Sign in and switch to it from the workspace menu."
"This login is disabled"
"Ask an administrator of this account to re-enable it."
"(workspace) has no free member seat."
The workspace has no free seat (the admin sees "[used] of [limit] seats used" on Members). The invitation page says so in a yellow box above the form. Pending invitations do not hold the seat you are taking, so revoking one does not help: the admin must remove a member or upgrade the plan; then open the link from the email again. See Members and invitations.