I cannot see a page or a button

What you see

• A page says "You do not have access to this" and "Your role in this workspace does not include it. Ask an owner or an admin if you need access." When the whole page (or everything under its title, as on Create for a Viewer) is closed to you, it offers Go to Today (Go to Inbox for an Agent).
• A page is not in your sidebar, or a button (for example Retry, Invite, Reconnect) is not there for you.
• Every page you open sends you back to the Inbox.

Why it happens

• Your role in this workspace does not include that task. For example only owners and admins see Settings (no task gives it to another role); Approvals needs the Approve task; Market Watch needs the Market Watch task.
• You are an Agent (inbox only). Agents see only the Inbox, Team, Bookings, Accounts (for their own mailbox), Your account and Help, and are sent back to the Inbox from anything else.
• You are in a different workspace from the one where you have the role. Roles are per workspace.
• The workspace is archived: changes are refused with "This workspace is archived - unarchive it to make changes".
• The account is waiting for approval ("Your account is waiting for approval. Publishing and AI are locked until then.") or paused for an unpaid subscription.

How to fix it

1. Check the workspace selector at the top of the sidebar and switch to the right workspace.
2. Ask an owner or admin of that workspace to change your role, or to add the task you need with Edit access on Members. The full list of roles and tasks is in Roles and permissions.
3. For a paused account, see Plans or ask the account owner.

Related

• Roles and permissions
• Members and invitations