First payment for a paid plan

A sign-up never lands here any more: every account you create yourself is active at once, on Free, and a paid plan picked on the pricing page starts a 14-day Pro trial with no card (see Sign up and Plan & usage). This screen is for an account the OmniBrand team created or is still setting up for you (for example Enterprise), which is activated by paying for it. Until it is paid for, such an account can read the product but not connect accounts, publish or use AI. The screen at /app/pending ("Welcome, [your first name]"; once your organisation has a name of its own, "Welcome, [your organisation]") walks you through three short steps, collecting the invoice details before the first payment. You are taken there when you log in while such an account is not yet active, and the yellow banner at the top of every other screen ("Your account is waiting for its first payment. Pay, or start free, in the setup steps - publishing and AI unlock at once.") brings you back with its Continue setup button.

Step by step

The step bar at the top shows 1. Details, 2. Package and 3. Payment (or 3. Status once there is nothing to pay). Click a finished step to go back to it.

1. Details: first "Who is this account for?" - choose Individual, Company or Agency (required; the fields appear once you have chosen). Then the invoice details (Company details, or Your details for an individual): Registered company name, Commercial registration number and Country for a company or agency; Main contact and Country for an individual - then Continue. Under the heading: "Asked now because a paid plan produces a tax invoice. A free account never needs these: choose Start free instead." Start free instead, beside Continue, starts the Free plan at once without any of these details (no field needs to be filled) and takes you into the product. The Continue button stays disabled while the type is not chosen or a required field is empty, and the line under it says "Still needed: ..." with the missing fields. This step is shown again on every visit until the type is chosen and the details are saved, even when the fields were filled in another way.
2. Package: every package is shown as a card with its monthly price (plus VAT where it applies) and its allowances. The prices follow the Country saved in step 1: with Saudi Arabia they are in Saudi riyals (SAR) plus VAT, otherwise in US dollars; after you change the country in Details, the cards load again in the new currency. Allowances: posts a month, AI credits, connected accounts, workspaces and members per workspace. Click Start free or Choose [plan]. Start free activates the account at once and takes you to Accounts. A package marked "Priced on request." has Talk to us instead, which opens our company page in a new tab. Your choice is marked Your choice; "Saving your choice…" shows while it is saved.
3. Payment (for a paid package), "Pay for [plan]": Pay for [plan] and activate now opens the secure card page; paying activates the account at once, with no review. Change package goes back to step 2. Pay later - start free starts the Free plan right now (approved at once) and takes you to Accounts; you can upgrade at any time from Settings, Plan & usage.
4. Status ("Your free account is being checked"): shown only if you chose Start free and the account is still not active, which is rare: most free accounts are approved at once, and a few are held for a quick check by the OmniBrand team first. It thanks you by your first name and says "We will email (your email) the moment it is approved. Nothing else is needed from you." A free account needs no invoice details, so there is nothing to fill in while you wait. To start straight away instead, click Change package and choose a paid package: it is activated the moment it is paid. Check again looks the account up again (the button shows a spinner meanwhile): once it is approved you are taken into the product; while it is still waiting, the line above the buttons says "Checked at [time]: still waiting for approval." Also here: Edit details and Log out.

Fields and options

The details step shows these fields (company and agency see all of them; an individual sees only those marked "all"):

• Registered company name (required, company/agency)
• Commercial registration number (required, company/agency)
• VAT / tax number (optional, company/agency)
• Main contact (required, all)
• Country (required, all): pick from the countries OmniBrand serves, named in your language; if yours is not in the list, ask OmniBrand support. The list starts with "Choose a country"; when your browser says which country you are in, that country comes next under Suggested; then All countries in alphabetical order.
• City (optional, all)
• Contact phone (optional, all)
• Industry (optional, company/agency)
• Address (optional, company/agency)
• Website (optional, all)

"These go on your tax invoices, so please copy them from the registration." Individuals: "Your name and country go on your invoices." The formats are checked as on Company details: for an account in Saudi Arabia the Commercial registration number is 10 digits ("10 digits.") and the VAT / tax number 15 digits that start and end with 3; the Website must be a web address and the Contact phone a phone number. Digits typed on an Arabic keyboard are accepted. A field in the wrong format shows its message in red under it (for example "Enter the 10-digit commercial registration number.") when you leave it or click Continue, and nothing is saved until it is corrected.

What happens next

• A free account rarely waits here: choosing Start free (or Pay later - start free) activates it at once, unless it is held for the quick check described under Status above. A paid package is active the moment it is paid for; the OmniBrand team can also approve an unpaid account and emails you when it does.
• When the account is approved (or paid for) while this screen is open, Check again takes you into the product: to Accounts, or to Settings, Plan & usage if you had chosen a paid package that is not paid yet. An account that is already active and clicks a plan on the pricing page lands on Settings, Plan & usage with that plan's checkout opened, not here.
• A reason may be shown as "Reason given: ..." if the review team left a note.

If something goes wrong

• "The payment was not completed. Nothing was charged; you can try again whenever you like." You cancelled or left the card page; try again from the payment step.
• "The package list could not be loaded. Check your connection and try again." Click Check again next to it.
• A step that could not be saved (for example after a lost connection) says why in red just above that step's buttons, and the page scrolls to it. While a request runs, the button you clicked shows a spinner (Continue, Start free instead, Choose [plan], Pay for [plan] and activate now or Pay later - start free) and the other buttons wait.
• This account was not approved or Your account has been suspended: the screen shows the reason and the date and, for a suspension, a Request reactivation box; see If your account is suspended. Use Check again after the team has answered, or Log out.
• Your account has been suspended: payment overdue: click Pay now and pay on Plan & usage; the account is reactivated automatically as soon as it is paid. The account owner can instead click Continue on Free to keep working on the Free plan; see If your account is suspended.

Good to know

• If a payment is started without the invoice details, the card page is refused with "Add your invoice details first. They are under Settings › Company details." and the wizard returns to the Details step with "Add the invoice details, then pay again."; the same details, and the account type, are editable later under Settings, Company details.
• You can change the package at any later time under Settings, Plan. Prices are on the pricing page.

Related

• Sign up
• Plans
• Invoices and payments
• The Today page