YouTube

Connect a YouTube channel to upload videos and answer their comments from the inbox.

Step by step

Signed in to this platform on your phone rather than on the computer? The connect window also shows a QR code: see Connect an account from your phone.

1. As an Owner or Admin: Set up → Accounts → click YouTube under Connect an account (or + Connect another). Opened OmniBrand from a link inside Instagram, TikTok or Facebook? Google refuses its sign-in inside their built-in browser, so the page says YouTube can’t be connected inside [app]’s built-in browser: click Copy link, open Chrome or Safari, paste the link and log in, then click Connect YouTube (see The Accounts page: connecting an account).
2. Google's window opens. Choose the Google account, and if it manages several channels (brand accounts), choose the channel. On a phone or tablet, Google's sign-in opens in this tab and brings you back to Accounts.
3. Google's consent page lists three YouTube permissions, each with an empty box: "See, edit, and permanently delete your YouTube videos, ratings, comments and captions.", "Manage your YouTube videos." and "View your YouTube account." Tick all three boxes, or tick "Select all", then click "Continue". A box you leave empty is access OmniBrand does not get; with no box ticked, OmniBrand gets no access at all.
4. The channel appears as a row. If the sign-in reaches more than one channel, nothing is connected yet: the window Choose which accounts to connect opens first. Tick the channels this workspace should use and click Connect selected. See Choose which accounts to connect.

What happens next

• Publish videos (MP4, MOV or WebM). On the Create page each YouTube account gets its own Title (required, up to 100 characters) and Description (up to 5,000 characters), filled in from your text and editable, and a Privacy status: Public (the default), Unlisted (anyone with the link can watch; it is not on your channel page or in search) or Private. A scheduled Public video is uploaded as private and YouTube makes it public at the scheduled time; a scheduled Unlisted or Private video is uploaded at the scheduled time with that privacy status. See Create.
• Comments on your videos arrive in the inbox; your reply is posted under the comment.
• Retract deletes the video on YouTube. Audience stats are collected: subscribers (a channel that hides its subscriber count shows Not provided by YouTube on the Dashboard) and the channel's lifetime views, shown as channel views.

If something goes wrong

• The row shows feature(s) not permitted with Retract a post - the manage permission was not granted. Click Reconnect and allow all three permissions.
• Sign-in expired - OmniBrand was removed under your Google Account's third-party access, or Google stopped accepting the sign-in. Click Reconnect.
• Sign-in expired with Messages: Not arriving and This channel has no saved sign-in. Click Reconnect to sign in again. - the channel lost its saved sign-in, so comments are not collected. Click Reconnect.
• Messages: Not arriving with The platform refused access to this account. Click Reconnect and allow every permission it asks for., and under Details YouTube's own words, for example "insufficient authentication scopes" - one of the three permissions was not allowed in Google's window, so comments cannot be collected. Click Reconnect and allow all three. Until then OmniBrand checks the channel for comments once a day instead of every five minutes; after the reconnect it checks as usual again.