Requests: reminders and notices

Open Requests → Settings → Reminders and notices (/app/requests/settings). Only Owners and Admins of the workspace see the Settings tab. Press Save settings when you are done; you see Settings saved.

When a customer books (Confirm at once or Approve each request), your staff, services, opening hours and booking rules are on the other Settings tabs: see Requests: set up your booking calendar.

Reminders and feedback

• Tick up to three of 48 h before, 24 h before, 12 h before, 4 h before, 2 h before, 1 h before (default: 24 h and 2 h). Each confirmed booking made in a chat gets the reminder at that time, in the customer's language: "Reminder: your booking … is on …. Reply 1 to confirm or 2 to cancel." Replying 1 writes "Customer confirmed they are coming" on the timeline; 2 cancels the booking, frees the time, and the bot answers "Your booking has been cancelled…". A booking made less than the lead time ahead gets only the later reminder.
• Ask for feedback after a booking is marked Came — then When (1 h after to 24 h after) and an optional Review link (your review page or a feedback form).

Morning summary

Send the team a summary of today's bookings, open tickets and new orders (on by default), At a local hour (default 08:00, the workspace's time zone). It is sent only on days with something in it.

WhatsApp templates for later messages

After 24 hours without a message from the customer, WhatsApp allows only an approved template. For each kind — Booking updates, Booking reminders, Order updates, Ticket updates, Feedback requests — choose one of your approved Utility templates, or None (no message outside 24 h).

Create the templates in WhatsApp > Templates (how). Use a body with variable 1 for the customer's name and variable 2 for the update, for example "Hello {{1}}, an update on your booking: {{2}}". Named variables customer_name and update work too. OmniBrand never charges for these messages; WhatsApp bills your business directly.

When saving does not work

• The review link must start with https://. Otherwise the field says so in red and nothing is saved until you fix it.
• If saving fails for another reason, the message shows above Save settings and your changes stay in the form. Press Save settings again.
• Members who are not owners or admins see a sentence saying only owners and admins can change these settings, instead of the form.