Cancelling your subscription, and refunds

Cancelling stops the automatic renewal. The plan you paid for keeps working until the end of the current period, then the account moves to the Free plan. Only the account owner can cancel: everyone else, Admins included, reads "Only the account owner can change the plan or pay for it." on Plan & usage and has no Cancel subscription. Cancelling the subscription does not delete your account or your data.

Step by step: cancel

1. Open Settings, then Plan & usage (/app/settings/plan).
2. In the box with your current plan, click Cancel subscription.
3. A window Cancel your [plan] subscription? says exactly what happens: "Your [plan] plan keeps working until [date], the end of the period you have paid for.", "After that the account moves to the Free plan and its limits. Nothing is deleted and the account is not paused.", "Nothing more is charged to your card, and the time already paid is not refunded." (with no card saved: "Nothing more is charged, and the time already paid is not refunded.") and whether you can take it back. When the account uses more than the Free plan allows, it also says "Your account uses more than the Free plan allows:" with one line per allowance, for example "Social accounts: 5 in use, Free allows 3", and "Nothing is deleted. While you are over a limit you cannot add more of it, and posts or AI credits over the monthly allowance are refused." When you hold purchased AI credits it says "Your [n] purchased AI credits stay on the account and never expire. On Free they keep text and pictures working (not video)." Click Cancel subscription to confirm, or Keep my subscription to close the window with nothing changed.
4. You see Subscription canceled — you keep your plan until the period ends. The plan shows the badge cancels at period end and ends [date].
5. On Billing the status reads Cancels at period end, the date row becomes Ends on, and there is no next charge.

If a renewal had already failed (payment past due), the window says instead that the paid period is already over: within the hour the account moves to Free (it is not paused) and the card is not tried again.

What happens next

• Until the end date everything works as before.
• On the end date the account moves to Free, with Free's allowances (see /pricing). The account is not paused for this.
• No further charge is made to the card.

Changing your mind

Until the end date, a cancellation can be taken back at no charge:

1. Open /app/settings/plan as the account owner.
2. In the box with your plan, under "Changed your mind? Resume subscription keeps the plan and renews it on [date] on the saved card. Nothing is charged now.", click Resume subscription.
3. You see Subscription resumed — nothing was charged now. The plan renews on [date] on the saved card. The badge cancels at period end is gone and the plan renews as before.

• Resume subscription is shown only while the paid period is running and a card is saved. Without a saved card there is nothing to renew the plan, so it cannot be resumed: to keep the same plan, pay for it again on Plan & usage; the new period starts when the current one ends, so no day is paid twice.
• To renew on a different card, click Change card in the same box first (nothing is charged), then Resume subscription.
• Once the end date has passed and the account is on Free, subscribe again from Plan & usage with Upgrade to [plan].
• Moving to a different paid plan instead works as described in Plan & usage: it starts that day, and the unused part of the cancelled period is added as extra days.

Refunds

The rules are in the refund policy and the Terms of Service (/terms#refunds); the checkout page links to them before you pay.

• Free trial: no card is needed and nothing is charged, so there is nothing to refund.
• Within 7 days of paying, if you have not used the service (no AI credits, no posts published and no accounts connected since the payment): you can withdraw and get the amount paid back, less the payment-processing costs. Email support@omnibrand.app from the address on the account (see Getting help).
• After 7 days, or once you have used the service: fees are not refunded, in whole or in part, if you cancel, move to a smaller plan or stop using the service. Top-ups are not refunded. When you move to another paid plan, the unused part of the period is not refunded but is added to the new plan as extra days (see Plan & usage).
• A refund OmniBrand grants at its discretion is the amount paid less the payment-processing costs and what was used: AI credits at the published top-up price and the days of the period used.
• A charge made in error by OmniBrand is refunded in full.
• Refunds go back to the card you paid with, through the payment provider (Moyasar), in the currency charged, usually Saudi riyals. You get a credit note for each refund (see Refunds and credit notes).

When a payment is refunded or disputed

When the money for a payment goes back to your card - a refund OmniBrand makes, or a payment you dispute with your bank (a chargeback) - what it paid for ends:

• The payment for your current period, refunded in full or in part, or disputed: the plan ends at once and the account moves to the Free plan. It is not paused, and nothing is deleted; an AI trial that is still running keeps running. The saved card is removed, so nothing is charged again. Every Owner and Admin sees Payment refunded: [plan] plan ended (or Payment disputed: [plan] plan ended) in the notifications bell, and the account owner gets the email Your OmniBrand [plan] plan has ended: payment refunded with the amount refunded (for example "75.00 SAR (= 20.00 USD) of your 108.75 SAR payment") and the credit note attached. To continue on a paid plan, subscribe again from Plan & usage with Upgrade to [plan].
• A second refund on the same payment: the plan has already ended; you get the email Credit note [number] · OmniBrand with the amount and the new credit note attached. The refunds together can never be more than was paid.
• A payment made early for the next period (paying again for the same plan before the current period ended): only that next period is removed. The plan runs to the end of the period you had already paid for and then renews on the saved card as before. The notification is Payment refunded: period shortened with the new end date. To stop the renewal, cancel as described above.
• An older period, or a top-up: the plan does not change on its own; you get the credit note by email, and OmniBrand's team reviews it and contacts you if anything needs to change.
• A payment that was less than the plan's price and activated nothing: the refund is its resolution; nothing else changes.

If something goes wrong

• "No active paid subscription to cancel" → you are on Free, or the subscription is already cancelled.
• No Cancel subscription button → you are not the account owner, or the plan is already cancelled.
• "The cancelled period has already ended. Subscribe again from Plan & usage." → the end date has passed; choose a plan again.
• "This subscription has no saved card to renew it, so it cannot be resumed. …" → pay for the plan again on Plan & usage; the new period starts when the current one ends.
• "This subscription was cancelled with (provider), so it cannot be resumed here. …" → the subscription is held by another payment provider, which recorded the cancellation. Pay for the plan again on Plan & usage; the new period starts when the current one ends.

Good to know

• Cancelling the subscription is not the same as deleting the account. Deleting the whole account is a separate step for the founding owner(s); see Data, exports and deleting the account.
• While an account deletion is pending, the plan is not renewed and the saved card is not charged, even if you did not cancel the subscription. When the account is deleted, the saved card is removed from the payment provider.

Related

• Plan & usage
• Payment, invoices and VAT
• When a payment fails