Google Business Profile

Connect your Google Business Profile to post updates and to answer reviews and questions from the inbox.

Before you start

• The Google account you sign in with is an owner or manager of the Business Profile.

Step by step

Signed in to this platform on your phone rather than on the computer? The connect window also shows a QR code: see Connect an account from your phone.

1. As an Owner or Admin: Set up → Accounts → click Google Business Profile under Connect an account. Opened OmniBrand from a link inside Instagram, TikTok or Facebook? Google refuses its sign-in inside their built-in browser, so the page says Google Business Profile can’t be connected inside [app]’s built-in browser: click Copy link, open Chrome or Safari, paste the link and log in, then click Connect Google Business Profile (see The Accounts page: connecting an account).
2. Google's window opens. Choose the Google account and allow OmniBrand to manage your business listings. On a phone or tablet, Google's sign-in opens in this tab and brings you back to Accounts.
3. If the Google account manages more than one location, nothing is connected yet: the window Choose which accounts to connect lists every location with ID and the end of its Google location number. Tick only the locations this workspace should use and click Connect selected. See Choose which accounts to connect.
4. A Google account with a single location is connected straight away.
5. Each location you connected appears as its own row. Locations you did not tick are not connected; to add one later, click + Connect another on the Google Business Profile card and tick it.

What happens next

• Publish updates of up to 1,500 characters with one image. Retract works.
• New reviews and questions on your profile arrive in the inbox.

If something goes wrong

• No Google Business locations found for this Google account - the account is not an owner or manager of any profile. Sign in with the right account, or add this account as a manager in the Business Profile first.
• Google shows Access blocked before any consent screen, or the connect fails with a rate-limit message - this comes from OmniBrand's Google sign-in setup, not from your Google account, and there is nothing to change on your side. Contact OmniBrand support (how to contact support) and connect again once they confirm it is fixed.
• You clicked "Cancel" on Google's "OmniBrand wants access to your Google Account" page - nothing is connected. Click Google Business Profile again and click "Continue".
• This sign-in took too long or was finished in a different browser - click Google Business Profile again and finish Google's steps within 30 minutes, in the same browser.