Terms of Service

These terms govern the use of OmniBrand (www.omnibrand.app and api.omnibrand.app), provided by ALANHAR ALKHAMSA COMPANY LTD (شركة الأنهار الخمسة المحدودة), Riyadh, Saudi Arabia ("we"). By ticking the agreement box when you create an account, or by using the service, you accept them on behalf of yourself and the organisation whose workspace you use.

The service

OmniBrand lets a team plan, generate, approve and publish content to connected social platforms, watch competitors, and answer customer messages from a shared inbox. Features depend on your plan and on the permissions each platform grants.

Your account and workspace

• You are responsible for keeping credentials confidential and for everything done under your workspace.
• Workspace owners and admins control who can publish, approve, reply and connect channels.
• You must be at least 18, or the age of majority where you live if that is higher, and authorised to act for the organisation.

Connected platforms

You must hold the rights to every account you connect and comply with each platform's terms (for example the Meta Platform Terms, LinkedIn and X developer policies). We act on your instructions through the platforms' official APIs; a platform may limit, delay or reject actions, and we are not liable for such platform decisions.

Acceptable use

This section is a binding commitment from you. It covers everything you ask the service to do and everything you upload or publish through it, including what you generate with AI, and it passes on the rules of the AI providers that generate your results. You must not use the service, or let anyone use it, for any of the following:

• Illegal content or activity, or anything that infringes the rights of others.
• Any sexual content involving minors, in any form. The service must also not be used to produce sexual content about a real person without their consent.
• Harassment, threats, hate speech, or encouraging violence or self-harm.
• Deception: disinformation, fraud, fake reviews or testimonials, or presenting generated content as real in a way that misleads people.
• Impersonating any person or organisation, including imitating a real person's likeness or voice without their permission.
• Malware, attacks on systems, or unauthorised access to them.
• Spam or unwanted messaging, or collecting data you are not allowed to collect.
• Getting round, or trying to get round, any limit or safeguard of the service, of the AI providers or of the platforms.
• Restricted high-risk uses: weapons; surveillance or identifying people by biometrics; election manipulation; and decisions affecting health, legal rights, employment, credit, insurance or housing without qualified human review.
• Using the service or its results to build or train a competing AI model.

You are responsible for the people using your workspace keeping to this section. To report abuse, write to legal@omnibrand.app.

AI output

AI output can be wrong, incomplete or out of date, and may resemble what others receive. It is a suggestion, not legal, medical, financial or other professional advice. Review and check every result before you publish it or rely on it. You are responsible for what you publish.

Your content and rights

• Between you and us, you keep ownership of what you enter and upload, and you own what is generated for you as far as the law allows. We assign to you any rights we have in those results.
• You are responsible for holding the rights and permissions needed for what you enter and for the results you publish, including trademarks, people's likenesses and the works of others.
• You grant us the licence needed to store, process and publish your content as instructed, and to send it to the service providers that run the feature you ask for.

AI credits

• AI credits are units used up when you use AI features on OmniBrand. How many an action uses depends on the kind of action.
• Credits can be spent only inside OmniBrand. They have no cash value, cannot be exchanged for money, and cannot be transferred to another account or person or resold.
• Credits included in a plan renew each usage period, and unused ones do not carry over.
• Credits you buy do not expire and are used after the credits included in your plan. If your paid plan ends they stay on the account and keep text and pictures working; video needs a paid plan, and scheduled work that runs by itself may too. Credits end when the account is closed.
• Refunds of credits you buy follow the "Refunds and cancellation" section below.

Fees, VAT and cancellation

Paid plans are billed in advance, monthly or yearly as you choose, at the prices shown on the pricing page: in Saudi riyals for customers in Saudi Arabia, in US dollars for everyone else. Cards are always charged in Saudi riyals: a US dollar price is converted at the fixed rate of 3.75 riyals to the dollar, and the exact riyal amount is shown at checkout before you pay. A yearly plan is twelve months for the price of ten, paid up front. Prices exclude VAT; where VAT applies to your country it is added at checkout and a tax invoice is issued for every payment. Plans renew automatically on the saved card for the same term (a month or a year) until you cancel. You can cancel at any time from Settings › Plan & usage: the plan stays active until the end of the month or year already paid and no further charge is taken. AI credit top-ups are one-off charges on the same card. See Company information for the seller's identity.

Refunds and cancellation

• Free trial: the trial needs no card and nothing is charged.
• Cancelling: you can cancel at any time from Settings › Plan & usage. Cancelling stops the next renewal; the plan stays active until the end of the month or year already paid.
• 7-day withdrawal for an unused service: within 7 days of a paid subscription starting, if the service has not been used (no AI credits, no posts published and no accounts connected since the payment), you may withdraw and receive a refund of the amount paid, less the payment-processing costs, which the consumer bears as the cost of withdrawal under the Saudi E-Commerce Law. To withdraw, email support@omnibrand.app from the address on the account.
• After 7 days, or once the service has been used: fees are non-refundable, including the unused part of a period and the unused months of a yearly plan. AI credit top-ups are not refundable.
• Refunds at our discretion: any refund we grant at our discretion is calculated from the amount paid, less the payment-processing costs and the usage consumed: AI credits at the published top-up rate, and the days of the period used.
• Charges made in error: a charge made in error by us is refunded in full.
• How refunds are paid: refunds go back to the original card through our payment provider, Moyasar, in the currency charged, and a numbered credit note is issued against the original invoice and sent to you. Any refund of the payment for the current period, full or partial, ends the paid plan at once and moves the account to the Free plan.

This section does not limit any right the law gives you. A summary is in the Refund policy. Before every payment the amount, the currency and a link to this policy are shown on the card page.

Remboursements - Dans les 7 jours suivant le début d'un abonnement payant, si le service n'a pas été utilisé, vous pouvez vous rétracter et être remboursé du montant payé, moins les frais de traitement du paiement ; ensuite, ou après utilisation, les frais ne sont pas remboursables. · Reembolsos - En los 7 días siguientes al inicio de una suscripción de pago, si no se ha usado el servicio, puede desistir y recibir el importe pagado, menos los costes de procesamiento del pago; después, o tras usarlo, las tarifas no son reembolsables. · Reembolsos - Nos 7 dias seguintes ao início de uma assinatura paga, se o serviço não tiver sido usado, pode desistir e receber o valor pago, menos os custos de processamento do pagamento; depois disso, ou após o uso, as taxas não são reembolsáveis. · Erstattungen - Innerhalb von 7 Tagen nach Beginn eines bezahlten Abonnements können Sie, wenn der Dienst nicht genutzt wurde, zurücktreten und erhalten den gezahlten Betrag abzüglich der Zahlungsabwicklungskosten zurück; danach oder nach der Nutzung sind die Gebühren nicht erstattungsfähig. · İadeler - Ücretli bir aboneliğin başlamasından sonraki 7 gün içinde hizmet kullanılmadıysa cayabilir ve ödenen tutarı, ödeme işleme maliyetleri düşülerek geri alabilirsiniz; bundan sonra veya kullanımdan sonra ücretler iade edilmez. · Pengembalian dana - Dalam 7 hari sejak langganan berbayar dimulai, jika layanan belum digunakan, Anda dapat membatalkan dan menerima kembali jumlah yang dibayar, dikurangi biaya pemrosesan pembayaran; setelah itu, atau setelah digunakan, biaya tidak dapat dikembalikan. · रिफ़ंड - सशुल्क सदस्यता शुरू होने के 7 दिनों के भीतर, यदि सेवा का उपयोग नहीं हुआ है, तो आप सदस्यता वापस ले सकते हैं और भुगतान प्रसंस्करण लागत घटाकर भुगतान की गई राशि वापस पा सकते हैं; उसके बाद, या उपयोग के बाद, शुल्क वापस नहीं होते। · رقم کی واپسی - ادا شدہ سبسکرپشن شروع ہونے کے 7 دن کے اندر، اگر سروس استعمال نہیں ہوئی، تو آپ سبسکرپشن واپس لے کر ادا شدہ رقم ادائیگی کی پروسیسنگ لاگت منہا کر کے واپس لے سکتے ہیں؛ اس کے بعد، یا استعمال کے بعد، فیسیں واپس نہیں ہوتیں۔

Service providers

We rely on other companies to run parts of the service, including hosting, AI models, payments, e-mail and messaging (see the Privacy Policy). We may change them, and features that depend on them may change or stop if they change their services. If you connect your own key from an AI provider, what is sent through that key is also under that provider's terms and charges, and uses no credits.

Availability and support

We aim for high availability but do not guarantee uninterrupted service. Status is published at /status.

Disclaimers

To the extent the law allows, the service and AI output are provided "as is" and "as available", without express or implied warranties, including of accuracy, fitness for a particular purpose and non-infringement.

Liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss, or for loss caused by platform outages or policy changes. Nothing in these terms limits liability that the law does not allow to be limited, or any statutory right you have as a consumer.

Indemnity

• From you: you defend and indemnify us against third-party claims arising from your content, the results you publish, the accounts you connect, or a breach of the Acceptable use section.
• From us: we defend and indemnify you against third-party claims that the service itself, used as these terms allow, infringes that party's intellectual property. This does not cover your content, AI output, third-party services, or use against these terms, and it is subject to the limit under Liability.
• Conditions: the party asking for indemnity tells the other promptly, lets it run the defence and cooperates reasonably. No settlement may put an obligation or an admission on that party without its consent.

Suspension and termination

You can close your workspace at any time. We may suspend, limit or end an account or some of its features, or refuse a particular request, for abuse, for a breach of these terms, where there is a risk to the platform, its users or its providers, or where the law or a provider requires it. This may happen without prior notice where needed. Where we can, we tell you why, and you can object by writing to legal@omnibrand.app.

A Free account that has never paid, has never published or scheduled a post, and has not been signed in to for 30 days is removed automatically. After 16 days without a sign-in we e-mail the account owner a notice giving the last day to sign in, at least 14 days ahead, and a reminder at least 3 days before that day ends; the account is never removed before the end of the day in these e-mails, in any time zone. Signing in, or publishing or scheduling a post, keeps the account. Accounts that have ever paid are never removed for inactivity.

Changes to these terms

We may change these terms. We then update the date at the top of this page and, for significant changes, tell account holders in the app or by e-mail, with reasonable notice, before or when the change takes effect. If you keep using the service after that you accept the new terms; if you do not agree, stop using it and close your workspace.

Law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Contact: legal@omnibrand.app.