Contacting support
Ask the help assistant first; write to support@omnibrand.app from your login email for anything it cannot solve, and to ask for a bot or a workspace export.
First, the quick answers
- Help for this page: the "?" button in the app opens the manual article for the screen you are on.
- The help assistant, Maroja, answers from this manual in the corner of the help centre and inside that help panel (Ask the assistant about this page).
- Every article in the help centre has its own address you can share or send to support: /help/ followed by the article id, for example /help/trouble-support (Arabic: /ar/help/trouble-support). The help centre's front page, /help, lists every section and article.
- The status page lists any incident we are already working on.
When to write to support
- Something in this manual does not match what you see, or a fix here did not work.
- An account error says the problem is on OmniBrand's side (for example "the OmniBrand app registration was refused").
- You want an inbox bot set up or changed (bots for bookings, orders, after-hours and so on are built by OmniBrand's team, not in the app).
- You need a full export of a workspace, or to withdraw an account deletion when Cancel deletion is not showing.
- Billing questions that Billing does not answer.
How to write
Email support@omnibrand.app (also shown at the bottom of every public page) from the address you sign in with, and include: 1. The account and workspace name. 2. The page address, or the account concerned. 3. What you did, what you expected and what happened instead, with the exact message on screen. 4. The time it happened and your browser.
Related
Checked against the product on Sep 23, 2026