Notifications are not arriving
Check the category is switched on for In-app or Email, look in spam, and remember that only failures are emailed by default.
Checks, in order
- Open Your account (/app/account#notifications) and look at the Notifications table. Is the category switched on in the In-app or Email column you expect? See Notifications for what each category covers.
- Remember the defaults: everything is on in the app, but by email only Failures & expiring tokens is on. Switch on Email for other categories if you want them.
- Look in your spam or junk folder. Emails go to the address you sign in with.
- Some events are never emailed from this table: new inbox messages, assignments, notes for you, team chat, calls and WhatsApp broadcast progress appear in the bell and on Notifications (/app/notifications) only.
Still nothing
Write to support with your login email, the category and roughly when you expected it. See Contacting support.
Related
Checked against the product on Sep 25, 2026