Logging in and resetting your password

You log in on the log-in page (/login), "Log in to OmniBrand". It has two tabs at the top, Mobile and Email: Mobile (the default, shown while OmniBrand can send codes on WhatsApp) logs you in with your mobile number and a WhatsApp code, see Log in with your mobile number; this article is about the Email tab. The page remembers the tab you used last. Log-ins belong to an organisation: the same email can have a login in more than one organisation (for example your own account and a client's). Resetting the password (see Forgot your password below) sets one password for all of them.

One click with Google, Facebook or Microsoft

• The round buttons with the Google, Facebook and Microsoft logos, side by side after "Continue with" (a screen reader reads each one as Continue with Google, Continue with Facebook and Continue with Microsoft) at the top, above the Mobile and Email tabs (so whichever tab is open), log you in with the account whose email address is your OmniBrand login, with no OmniBrand password: the provider confirms the address is yours. Only the providers set up on your OmniBrand are shown.
• If that address has logins in more than one organisation, the page asks you to pick one, as in step 3 below, and logs you in without asking the provider again.
• "No OmniBrand account uses this email address yet." with a Sign up instead link: no login has that address; the link opens sign-up.
• "An account with this email was created with a password, and the address is not confirmed yet, so this sign-in cannot open it.": that login was made with the sign-up form and its confirmation link was never clicked, so a provider cannot sign in to it (this stops someone who signed up with your address first from taking over your provider sign-in). Log in with the email and password, or click Forgot your password? and use the reset link: that confirms the address, and Continue with ... works after that.
• Opened the page from an ad or a link inside Instagram, Facebook, TikTok, Snapchat or LinkedIn? Their built-in browser cannot sign in with Google or Microsoft, so those two buttons are replaced by the note "Google and Microsoft sign-in do not work inside this app's built-in browser. Open this page in Safari or Chrome to use them (in the app's menu: Open in browser), or use your email below." Open the page in your browser from the app's menu (Open in browser), tap Open in Chrome (Android), or tap Copy link and paste it into Safari or Chrome. The form below works everywhere.
• Continue with Google is missing, or the note "The Google sign-in button did not load. Try again, or use your email and password below." shows in its place: something on this connection (an ad blocker, a company network, a slow line) stopped Google's own button from loading, even after the page retried it. Click Try again. Where your OmniBrand has it set up, a round Google button of OmniBrand's own (also read as Continue with Google) takes its place, with the note "Google's sign-in button did not load here, so this button opens Google's sign-in page and brings you back."; click it, choose your Google account on Google's page, and you come back to this page to finish.

Step by step

1. Open the log-in page. Change its language with the globe selector at the top if you like (this is the public site's language; the app keeps its own, see Choosing your language). A link such as /login?lang=ar or /ar/login (likewise /fr/login, /es/login and the other languages) opens the page in that language straight away. Already logged in in this browser? The page says "You are logged in as (your email)." with Open the app and Log out and use another account; the sign-up page and "Reset your password" show the same.
2. Enter your Email and Password and click Log in. If the page says "The service is busy right now. Wait a moment and try again.", OmniBrand could not reach its database for a moment: wait a minute and click Log in again.
3. If your email and password match logins in more than one organisation, the page asks "Your email belongs to more than one organisation - pick one:". Pick the organisation by its name and click Log in again. Only when two organisations have the same name does the list also show each one's identifier, such as /acme-inc, to tell them apart. The list belongs to the email and password you typed: changing either closes it, and Use a different email under the list takes you back to the empty form. The list opens with the organisation you picked last time already selected, and the cursor on it: use the arrow keys to choose another. After Switch organisation it opens on another organisation instead, not the one you are leaving. To open another of those organisations later, click Switch organisation in the account menu (your initials, top corner; on a phone, at the bottom of the menu drawer): it logs you out and opens this page with your email filled in and the note "You are logged out. Log in again - with your password or the same Continue with button - and choose the organisation to open."; log in and pick the other one.
4. You land on Today, in the workspace you last worked in on this browser; on a browser you have not used before (or when that workspace is archived or you left it), in your organisation's first workspace (the one it started with) if you are a member of it, otherwise the oldest of your workspaces. An Agent lands on the Inbox; an account on a paid plan that has not paid yet lands on First payment for a paid plan. If your session ended while you were working, the log-in page says "Your session has ended. Log in again to continue." (a link into the app opened while you were logged out says "Log in to continue." instead) and after logging in you are taken back to the page you were on, including the section you had open (for example the AI providers section of Settings). While you use the app you stay logged in: your session renews itself every few minutes, for up to 14 days after you logged in, and reloading the page or opening a new tab keeps you logged in. The session is kept in a protected cookie that no script on the page can read, not in the browser's storage. It ends when the app has not been used for 12 hours, after those 14 days, when you log out, or when your password is changed or reset. If the same session is ever used from two places at once (for example a copy of it on another computer), OmniBrand ends it for your safety and you are asked to log in again. Log out everywhere on Your account ends all of your sessions at once, in every organisation that uses your email address; Signed-in devices there also lets you log out one device. The session of a suspended account is not renewed: log in again.

Fields and options

• Email: the address you signed up or accepted your invitation with.
• Password: your OmniBrand password. The eye button Show password in the box shows what you typed; the boxes on "Choose a new password" have it too.
• Forgot your password?: opens the reset page.
• More sign-in options (under Forgot your password?): opens the Organisation ID field for your organisation identifier (for example acme-inc) to log straight into that organisation. Capital letters, a leading / (as in /acme-inc) and spaces (acme inc) are accepted and read as acme-inc. You rarely need it; step 3 above does the same after the password.
• Create one: opens sign-up for a new account.

Resetting a forgotten password

1. Click Forgot your password?. The page "Reset your password" opens, with the Email you had typed on the log-in page already filled in.
2. Check the Email you log in with and click Send reset link. The page then says "If (your email) belongs to an account, a reset link is on its way. Check your inbox and spam folder." (It says the same whether or not the address exists.) Typed the wrong address? Click Use a different email under the message to change it and send again. The page answers at once; the email itself can take a minute or two to arrive.
3. Open the email and click its link within one hour. If your email has logins in several organisations, you get one email, "Reset your OmniBrand password", that names every organisation, and its link changes the password of all of them.
4. On "Choose a new password", the line under the title says "New password for (your email) in (organisation)." - or, when your email signs in to several organisations, "New password for (your email). It applies to every organisation this email signs in to: (organisations)." Fill in New password: the checklist under it ticks At least 10 characters, Not a common or predictable password and Not your name or email as you type (a password that contains your name or a part of your email address, such as the part before the @ or the domain, is refused). Fill in Repeat the new password, then click Save new password. A password that would be refused is said in red under its field, for example "That password is a row of the keyboard. Pick something longer, or a few unrelated words." or "That password contains your own name, email or company. Pick something else."; two passwords that differ show "The two passwords do not match." under Repeat the new password. Back to log in under the form opens the log-in page.
5. "Your password is changed. Log in with it now." (with several organisations: "Your password is changed for every organisation this email signs in to ((organisations)). The old password no longer works anywhere. Log in with the new one now.") Click Go to log in. Every session of those logins ends. When you log in with the new password and your email has several organisations, the page asks which one to open (step 3 of logging in). A login with two-step login still asks for its code after the new password.

If you know your password and only want a new one, change it while logged in on Your account instead.

If something goes wrong

• "Wrong email or password.": the email or password is wrong, or that login has been disabled by an administrator of the organisation. The page keeps what you typed; check for typing mistakes and the keyboard language, or reset the password. If it says instead "This account was created with Google and has no password." (or Microsoft, or Facebook), you signed up with that button and there is no password to type: click Continue with Google (or the button it names), or click Forgot your password? to set a password. It counts as a wrong attempt, like a wrong password. With an Organisation ID typed, OmniBrand does not name the button and says "Wrong email, password or organisation ID." instead (see below). "Wrong email, password or organisation ID." with "Leave Organisation ID empty unless you are sure of it: OmniBrand then finds your organisation from your email, and asks you to pick one if there are several." and Clear organisation ID: you typed an Organisation ID under More sign-in options, and the email, the password or that ID is wrong. OmniBrand does not say which, so that nobody can test which organisations an address belongs to. Click Clear organisation ID, which empties the field, then click Log in again: if your email and password are right, you are logged in, or asked to pick your organisation as in step 3.
• "Too many sign-in attempts. Try again in 15 min." (the minutes left are shown): after 8 wrong passwords for the same email from the same internet connection (network) within an hour, signing in to that email from that connection is paused for 15 minutes. If it happens again, each pause lasts twice as long, up to 24 hours. Signing in from any other connection is not paused, so someone guessing your password elsewhere cannot lock you out. While your email has many recent wrong passwords (from anywhere), Log in can take up to a few seconds longer and shows the quick human check described below. Wait the time shown, log in from another connection (for example mobile data instead of the office Wi-Fi), or reset your password: once you set a new password with the reset link, the pause is lifted everywhere and you can log in with it at once.
• "This link is missing its token. Request a new reset link.": the link was cut when copied. Open it straight from the email, or click Ask for a new link under the message, which opens "Reset your password" to send a new one.
• The reset link no longer works: it is older than one hour or already used. The page checks the link as it opens ("Checking your reset link…"), so you see this before typing anything: it says "This reset link is no longer valid. Ask for a new one.", shows no password fields and shows Ask for a new link, which opens "Reset your password" to send a new one. Each new reset email makes the earlier links stop working, and at most five reset emails are sent for one login in an hour: if none arrives after that, wait an hour and ask again.
• No reset email: check spam, and make sure you typed the address you log in with.
• "For your security, complete the quick check above the button, then click Log in again.": after 3 wrong passwords for the same email, the page adds an automatic human check (Cloudflare Turnstile) above Log in; tick its box if one appears and click Log in again. Send reset link on the reset page runs the same check.
• "Our security check could not load in this browser. If sign-up does not work, open this page in Chrome or Safari, or turn off your blocker for omnibrand.app.": shown under the check on the log-in page when a blocker or the browser stops it. Log in and Send reset link still work up to 2 times a day from the same connection; after that, open the page in Chrome or Safari, or turn off the blocker for omnibrand.app.

Good to know

• With two-step login on, the page asks for a 6-digit code from your authenticator app after the password or after Continue with Google, Microsoft or Facebook, under Two-step login; Forgot your password? never skips it. See Two-step login with an authenticator app.
• Changing your password on Your account signs you out on every other device.
• Log out is in the account menu (your initials, top corner) or at the bottom of the menu drawer on a phone. It ends the session on OmniBrand's side too, not only in this browser; your other devices stay logged in. To log out on all of them, use Log out everywhere on Your account. Log out works even when the page was left open for hours or the computer was asleep: this browser's log-in cookie is removed either way, so the next person at a shared computer never gets into your account.

Related

• Accepting an invitation
• Your account: language, password, notifications, data
• Sign up