Company details for invoices
The legal name, registration and VAT number your invoices are issued to, and the main contact OmniBrand calls.
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Company details (/app/settings/company) holds what your invoices are issued to and who OmniBrand contacts. It belongs to the whole account, so only the account owner (the owner of the organisation's first workspace, see Your data) changes it. For anyone else (an Admin included) it shows the details read-only, with "Only the account owner can change these details. Ask the account owner if something here is wrong." and no Save details button. If the details cannot be loaded, the page says "Couldn't load this" with Retry instead of the form, so empty fields are never saved over your details.
Sign-up does not ask for any of this. A paid plan needs it before its first payment: the checkout refuses without the Account type and the fields that type needs (registered name, registration number and country for a company or agency; main contact and country for an individual), and the /app/pending wizard's Details step asks for them; a free account never does. Until the registered name is filled in, invoices are issued to the account name.
The page also shows "Account identifier (give it to OmniBrand support so they can find your account quickly):" with your account's short identifier (for example acme-inc). It cannot be changed; you type it to confirm deleting the whole account on Your account.
Step by step
- Open Settings, then Company details in the side list.
- Choose the Account type: Individual, Company or Agency. The fields marked * are the ones that type must fill in. Save details is never greyed out: clicked with no account type chosen, it says "Choose an account type first: Individual, Company or Agency." and moves you to the account type choice; clicked with required fields empty, it names them ("Still needed: ...").
- Fill in or correct the fields below. Emptying a field and saving clears it.
- Click Save details.
- "Saved. Your next invoice will carry these details." confirms it, right under the Save details button (an error shows there too, in red). If you came from Plan & usage or the card page (their Add invoice details button), "Saved. Taking you back to finish paying…" shows instead and you return there with your plan preselected. "The country was not recognised. Pick it from the list and save again." means the country was not saved. Leaving the page (a link, the sidebar, reload or closing the tab) with changes you have not saved first asks "Leave this page? What you typed here has not been saved and will be lost." Choose Cancel to stay, then click Save details.
Fields and options
- Account type: Individual, Company or Agency. Required; it decides which fields below are required.
- Company / brand name: your organisation's name as OmniBrand shows it in the app and in emails. Required. An account created with Continue with Google / Facebook / Microsoft starts as "[First name]'s workspace"; change it here. A web address is not a name: a changed name with https://, www. or a page path (such as youtube.com/shorts/...) shows "Enter a name here, not a web address." in red under the field, and nothing is saved until you correct it. A name with a dot, such as "Booking.com Partners", is fine. A name saved earlier that is a link does not stop your other details from saving; change it here.
- Registered company name: the legal name exactly as registered. Required before a first payment (company or agency).
- Commercial registration number: required before a first payment (company or agency). For an account in Saudi Arabia it is 10 digits (the hint under the field says "10 digits."); anything else shows "Enter the 10-digit commercial registration number." in red. Digits typed on an Arabic keyboard count too, and the number is saved in Western digits.
- VAT / tax number: optional. Leave it empty if the company is not VAT-registered; invoices then carry no VAT number. It is printed on your tax invoices, so for an account in Saudi Arabia it must be 15 digits that start and end with 3 (the hint says "15 digits, starts and ends with 3 (as on your VAT certificate)."); anything else shows "Enter the 15-digit VAT number. It starts and ends with 3." in red. Spaces, dashes and digits typed on an Arabic keyboard are allowed; the number is saved, and printed on invoices, in Western digits without spaces or dashes. Other countries' numbers are saved as typed.
- Country: pick from the list (the countries OmniBrand serves, named in your language, in alphabetical order under All countries; your saved country, or else the country your browser says you are in, is offered first under Suggested). If yours is not in the list, ask OmniBrand support. Marked * (required) for every account type, also before an account type is chosen; needed before a first payment; filled in from your location at sign-up when it could be told.
- City: optional.
- Address: optional.
- Industry: optional.
- Website: optional. A web address, with or without https:// ("For example example.com"); anything else shows "Enter a web address, for example example.com."
- Main contact: the person OmniBrand should contact, and the name on an individual's invoices. Required before a first payment (individual); starts as your name from sign-up.
- Contact phone: optional. WhatsApp asks for its own number when you connect it. Digits with the country code ("With the country code, for example +44 20 7946 0000"); anything else shows "Enter a phone number in digits, for example +44 20 7946 0000." Digits typed on an Arabic keyboard, a number pasted from WhatsApp, and an extension (ext 12) are accepted.
Company / brand name takes up to 120 characters and every other field up to 200; a field stops taking characters at its limit. If a longer value is refused anyway, "Use at most (n) characters." appears in red under that field and the page scrolls to it. A format message appears under its field when you leave the field, or when you click Save details: nothing is saved until it is corrected, and the page scrolls to the first field marked in red.
What happens next
The details apply to invoices issued from now on. Invoices already issued are not changed. Your invoices are on Billing (/app/settings/billing).
Support access
At the bottom of the page, the account owner also sees the Support access card: every time OmniBrand support opened a read-only view of the account to help you, with the reason. See Support access to your account.