Your data, workspace deletion and account deletion

Download your own data

1. Open the avatar at the top right, then Your account (/app/account).
2. In Your data, click Download my data.
3. A file named omnibrand-my-data.json downloads with everything OmniBrand holds about you: profile, memberships and your activity.

Contacts and inbox conversations belong to the workspace, not to you. To take contacts out as a spreadsheet, use Export CSV on Contacts (/app/contacts), which needs the Export contacts task; see Contacts.

Export a whole workspace

Owners and admins can download everything in the workspace they have open.

1. Open Settings, General (/app/settings), card Export workspace data.
2. Click Export workspace data. The export is built in the background; the button reads "Preparing export…" and the list below it shows the export as Waiting or Preparing.
3. When it shows Ready, click Download. You get one JSON file with everything in the workspace: contacts (every person on Contacts, whether added by hand, imported or learnt from the inbox, with phone, email, tags, notes and custom field values), contactConsents (the consent history: who agreed or withdrew, on which channel, when and how), contactFields (your custom fields), audiences (lists and segments, each with its members), leads, contactImports (each import's file name, columns and the consent you declared, never the file itself; statusLabel says its status in words, for example Imported, or Not finished - nothing imported yet for an upload nobody finished), bookings, inboxContacts (the names and handles the networks reported for the people who wrote in), conversations and messages, posts and their latest results, media details, campaigns, approvals, templates, calls, WhatsApp broadcasts, webhooks (never their secrets), brand profile, accounts (never their passwords or tokens), members and settings. One file holds up to 50,000 contacts and 100,000 consent records and list memberships; when a section reaches that limit the file names it under cappedSections, and Export CSV on Contacts gives the rest. The button reads "Preparing download…" for a moment, then your browser saves the file as omnibrand-(workspace identifier)-(date).json; the page stays open. Each click makes a fresh link, so Download works however long the page has been open. If it cannot start, "The download could not start." and the reason appear in red under that export; click Download again.
4. Only one export runs at a time per workspace. A failed export shows Failed with the reason; try again.
5. An in-app notification, Workspace export ready ("Data exports"), tells you when it is ready. Clicking it opens Settings, General at this card and brings it into view, and the card stays in view while the cards above it finish loading (until you scroll yourself).

Archive or delete a workspace

Only an Owner of that workspace can do this, on Workspaces (/app/workspaces).

1. Switch to a different workspace first (Switch to on its row): Archive is offered only on workspaces that are not the one you have open. The one you are working in carries the Current badge and says "To archive this workspace, switch to another one first.".
2. Click Archive on the workspace. A window Archive this workspace? says what stops ("(name) stops publishing: its scheduled posts and queues do not run, and nobody can change it until it is unarchived. ..."); click Archive to confirm, or Cancel. The workspace gets an Archived badge, "(name) is archived. Unarchive it from this list whenever you need it again." appears at the top, and it disappears from the workspace selector and accepts no changes. Unarchive brings it back unchanged, as long as your plan has a workspace free: when every workspace your plan includes is in use, Unarchive is greyed out and the row says "Every workspace your plan includes is in use. Archive another one or upgrade to unarchive this one." with a Plan & usage link.
3. To delete it for good, it must have been archived for 24 hours; until then Delete is greyed out and the row says "Delete available from [date and time]". Then click Delete on it.
4. A box asks you to type the workspace's identifier (shown under its name, after /). Type it exactly and confirm.
5. The row then shows Being deleted and "Its data is being exported, then everything is removed. You get a notification when it is done.", and "Deleting "(name)". Its data is exported first, then everything is removed; you get a notification when it is done." appears at the top. A large workspace can take a few minutes; you can keep working meanwhile. When it is gone, the notification Workspace deleted says ""(name)" and everything in it have been deleted." and the row is no longer listed.

Deleting removes the workspace with all its content, accounts and history, and cannot be undone. You cannot delete the only workspace in the account; create another one first.

Delete the whole account (the organisation)

This removes the organisation you are signed in to - every workspace, connected account, contact and message in it. Other organisations your email belongs to, and your logins to them, are not affected; your login to this organisation is deleted with it.

1. Only the organisation's owner can ask for it. Everyone else sees one line instead of the form: "Only the owner of (organisation name) can delete the organisation. Ask them if it should be deleted." The owner is, in this order:

• the active Owners of the account's first workspace (the first one created, even if it was renamed);
• if that workspace has no active Owner, the person who created the account, as long as they are still active and an Owner of any workspace in it;
• otherwise, the one active Owner who has been an Owner the longest. Owning a workspace created later (for example one an Admin made for a client) never makes someone the organisation's owner while an earlier rule still applies. This organisation owner is the account owner the rest of the app refers to: only they manage the plan and payments, top-ups, the company details, branding and the AI keys.

2. Open Your account (/app/account), section Your data. The section is titled with the organisation's name, for example Delete the Lumen Bakery organisation, and says what is deleted, what is not, and what happens to the plan.
3. After "To confirm, type the organisation's name:" the card shows the name. Type it into Type the organisation name (capital letters and extra spaces do not matter); Request deletion stays disabled until it matches.
4. Choose a reason in Why are you leaving? (required), optionally add a comment and keep or untick You may contact me about this, then click Request deletion. The page shows "Deletion scheduled for ..." with a Cancel deletion button.
5. Every owner in the account receives an email saying the account will be deleted in 30 days, with the date. The OmniBrand team is told too, with your reason.
6. Until that date the account keeps working normally. After it, everything is deleted. Tax invoices are kept as the law requires.

While the deletion is pending, your paid plan is not renewed: the saved card is not charged and no renewal reminder is sent. If the paid period ends before the deletion date, the plan keeps working until the deletion. When the account is deleted, the saved card is also removed from the payment provider. A Free account that has never paid, has never published or scheduled a post, and has not been signed in to for 30 days is removed automatically: after 16 days without a sign-in the owner gets an e-mail giving the last day to sign in, at least 14 days ahead, and a reminder at least 3 days before that day ends; it is never removed before the end of that day, in any time zone, and signing in, or publishing or scheduling a post, keeps the account. See the Terms of Service.

Cancel a pending deletion

Any owner or admin can withdraw the request before the date: open Your account, section Your data. While a deletion is pending, every owner and admin sees "Deletion scheduled for ..." and Cancel deletion there, in any browser; click it. Other roles see the date and a note to ask an owner or admin. The OmniBrand team can also cancel it for you if you ask them. A withdrawn request stays listed under Earlier deletion requests.

If your paid period ended while the deletion was pending, the renewal that was held back is charged to the saved card within the hour after you cancel the deletion, and the plan carries on.

Good to know

• Disconnecting an account also withdraws OmniBrand's access on the platform's side.
• The public data deletion and privacy pages describe what is stored, where and for how long. If you removed OmniBrand in your Facebook settings, Meta shows you a confirmation code and a link to the data deletion page with that code. At the top, the page says "Your deletion request was received" with the code and when it arrived, and what was deleted. If it says "We do not recognise this code", check that the whole code was copied, then e-mail privacy@omnibrand.app with it.

Related

• Contacting support
• Members and invitations