Buying more AI credits (top-ups)

Every paid plan includes a number of AI credits a month on OmniBrand's AI (see /pricing). When they are used up you can buy a top-up: a fixed pack of extra credits for a fixed price, set by OmniBrand and shown in your currency with tax. Only the account owner can buy one, on a paid plan with a card saved.

Before you start

• A card saved for your plan: you have paid for a plan by card and it is not cancelled. And, because a top-up is invoiced like any payment, your invoice details in Company details at /app/settings/company, as for paying for a plan: the Account type; registered company name, registration number and country for a company or agency; main contact and country for an individual.

Step by step: buy from Plan & usage

1. Open /app/settings/plan.
2. In More credits, read the offer: the button says Buy [n] credits for [price], with "([net] + [rate]% tax)" when VAT applies, and Charged to [brand] ending [last4]. below it.
3. Click the button. A window Buy more credits? says what you buy, for how much and on which card: "[n] AI credits for [price], charged now to the card saved for your plan. They never expire and are used after the month's included credits. After a plan ends they pay for text and pictures, not video.", with the tax and Charged to [brand] ending [last4]. Click Pay [price] to buy, or Cancel to close it with nothing charged. The card is charged at once and you see Done - [n] credits added. You now hold [remaining]. Run it again.
4. A tax invoice is issued and emailed, like any payment. The AI credits / month bar on the page shows + [n] top-up.

Step by step: buy from the limit pop-up

1. When an AI request is refused, the pop-up You have used all your AI credits for this month opens. If some are left but fewer than the action costs, it opens as You don't have enough AI credits left for this and says what is left and what the action costs.
2. Click Buy more credits now; the same Buy more credits? window asks first, then the card is charged. Run your request again.
3. The pop-up also offers Switch to my own key and continue, See plans & upgrade, or waiting for the new month; Not now closes it.

How purchased credits are used

• They never expire.
• They are spent only after the month's included credits are used up. An action that costs more than is left takes the rest of the allowance, then purchased credits for the difference, and a failure gives each back. A pack bought at the end of a month can still be whole at the start of the next.
• If your paid plan ends (cancelled or not renewed), the purchased credits you still hold keep working on the Free plan for AI text and pictures, until they are used up. Videos need a paid plan.
• During the AI trial of a new account, the trial's own allowance is used first; once it is used up or over, purchased credits pay.
• A request that fails is not charged: the purchased credits it used are given back.
• [n] purchased credits left in More credits shows what you still hold.
• Credits on your own AI key are never counted, so they do not use your purchased credits either. Under Settings, AI providers you choose whether OmniBrand's included credits are used first or your own key always (see AI providers). While you hold purchased credits, a third choice appears there: included credits, then purchased ones, then your own key. Without it your own key answers and they wait, and the page says so.
• On a paid plan with AI on, automatic work (bots, auto-triage, scheduled Market Watch scans, scheduled reports and Auto-draft) may spend them once the month's included credits are used up, up to a daily limit per account. Plan & usage shows what it used, and you are told once when it starts. At the limit, or with nothing left, bots answer without AI and scheduled tasks wait, and you are told once; they carry on by themselves. On Free, or after a plan ends, automatic work never spends them.
• The table under More credits says what a pack buys at the current costs: texts, pictures, high-quality pictures or video, or a mix. The plan cards show the same for each allowance.

If something goes wrong

• No card on file, on the Free plan: [n] credits cost [price]. Top-ups are charged to the card saved for a paid plan, so choose a plan first. The See plans link scrolls to the plan cards; buy a plan first. On a paid plan with no card that can be charged, the message depends on the case. The plan has not been paid, or a renewal failed: [n] credits cost [price]. Top-ups are charged to the card saved for your plan, and the plan has not been paid. Pay for it on Billing: the card you pay with is saved and top-ups use it. The Billing link opens /app/settings/billing; click Pay [amount] now (or Pay now). After paying, the Buy button appears. The plan is paid and no card is saved, and the card can be changed: [n] credits cost [price]. Top-ups are charged to the card saved for your plan, and no card is saved. On Billing, click Add card to save one; nothing is charged. The Billing link opens /app/settings/billing; click Add card next to Payment card and save a card. The plan is cancelled and can still be resumed: [n] credits cost [price]. Your plan is cancelled, so top-ups cannot be charged. Click Resume subscription on Plan & usage first. On /app/settings/plan, click Resume subscription. The plan is cancelled and has no card: [n] credits cost [price]. Your plan is cancelled and has no card to renew it, so top-ups cannot be charged. Choose a plan to buy them. The See plans link goes to the plan cards. The plan was paid without saving a card and a card cannot be added to it: [n] credits cost [price]. Your plan was paid without saving a card, and a card cannot be added to it. Top-ups become available once a plan is paid for by card. There is nothing to click; use your own AI key meanwhile (see AI providers). With a card saved but invoice details missing, the offer instead says [n] credits cost [price]. Top-ups are invoiced, so add your invoice details first: [fields]. with a Company details link in place of the Buy button: click Company details, fill in the fields named and click Save details; you come back to /app/settings/plan and the Buy [n] credits for [price] button is there.
• [n] credits cost [price]. Only the account owner can buy a top-up. → ask the account owner.
• "The saved card cannot be used; change the card under Settings > Billing." → the card was declined. Click Change card on /app/settings/billing, save a working card (nothing is charged), then buy the top-up again.
• "Top-ups are not for sale right now." → OmniBrand has paused top-ups; try later or use your own AI key.
• "We could not confirm whether the purchase went through. Before buying again, check the purchased credits and the invoices on Plan & usage: your card may have been charged." → the payment service did not answer in time. Pressing Buy [n] credits for [price] again for the same purchase is safe: the same payment is checked with the payment service and credited if it went through, and the card is never charged twice for it.
• A purchase for this account is still being processed. Wait a moment and check the purchased credits before buying again. → someone in the account (or another tab) clicked Buy a moment ago. Nothing more was charged. Reload /app/settings/plan and check [n] purchased credits left before buying again.
• Your card was charged, but the credits are not added yet. They are added automatically within a few minutes, so do not buy again. If they do not appear, contact support. → the payment went through and the credits are added automatically within a few minutes, with the tax invoice. Do not buy again; reload /app/settings/plan later. If they have not appeared after an hour, contact support (see Getting help). And We could not confirm whether the purchase went through. Before buying again, check the purchased credits and the invoices on Plan & usage: your card may have been charged. → the connection dropped or the server failed during the purchase. The page has already looked again: when the credits did arrive you see Done - … instead. Otherwise check [n] purchased credits left and Invoices on Plan & usage. Clicking Buy again on the same page never charges twice for a purchase that went through: it shows that purchase instead.
• OmniBrand's AI is switched off for this account, so a top-up could not be spent. Nothing was charged. Contact support to turn it back on. → OmniBrand's AI is switched off for your account and a pack could not be spent, so it is not sold. Contact support (see Getting help).

Good to know

• Top-ups are not refundable.
• Outside Saudi Arabia the price is shown in dollars and the card is charged the riyal equivalent at 3.75 to the dollar. The offer says the amount, the invoice records it, and your bank may add its own fee.

Related

• Plan & usage
• Payment, invoices and VAT
• AI providers and your own key