A page looks broken or will not load
A tab open across an update reloads itself; otherwise refresh, then tell support what you saw.
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What you see
- "Couldn't load this" with "The request failed. Check your connection and try again." and a Retry button.
- A blank or half-drawn page.
- "OmniBrand took too long to answer." after a button kept spinning.
How to fix it
- Click Retry if it is offered, or refresh the page. After "OmniBrand took too long to answer.", try once more; if you were saving a change, reload the page first and check whether it was saved, so it is not made twice.
- OmniBrand is updated often. A tab that was open across an update reloads itself once (you see "Loading the latest version of OmniBrand…" for a moment), or loads the whole page on your next click, to pick up the new version. If the page holds changes you have not saved, it waits and shows "OmniBrand was updated. Reload when you're ready.": save your work, then click Reload (the ✕ hides the message).
- Check your internet connection, and try another browser to rule out an extension.
- Look at the status page to see whether anything platform-wide is going on.
- If the error comes back, it is recorded on our side automatically. Writing to support with the time, the page address and your browser lets us find it at once.