Billing: payment by card, invoices and VAT

Billing (Settings, then Billing, at /app/settings/billing) answers "what am I paying, when, and is anything owed", and holds every invoice. It is for the account owner (the owner of the organisation's first workspace; see Your data): only they see the subscription, the invoices (they carry the company's registration and VAT details) and the pay buttons. Anyone else who opens it (an Admin included) sees Only the account owner can see billing with "Billing belongs to the account owner. Ask the account owner about payments and invoices. You can see the plan and its usage under Plan & usage." and a Plan & usage button. If the subscription cannot be read, the page says This section could not be loaded. ("Nothing was changed. Check your connection, then press Retry.") with a Retry button; if only the invoices cannot be read, the Invoices card says The invoices could not be loaded with the reason and Try again, and the rest of the page is shown as usual. It never shows "You are on the Free plan" unless your organisation really is on Free. To choose or change a plan, use Plan & usage.

What the page shows

• Add your company details for invoices: shown to the account owner while the registered company name or the commercial registration number is missing. It reads "Needed before you can pay, and printed on your invoices: [fields]."; a payment is refused until they are filled in. Click Fill in company details.
• A payment is due or Your account is paused: only when something is owed (see When a payment fails).
• [plan] trial: [n] days left: during the 14-day Pro trial, the same card as on Plan & usage ("No card needed, nothing is charged. On [date] the account goes back to Free and everything you made stays. Choose a plan to keep [plan] features.") with Choose a plan, which opens Plan & usage. There is nothing to pay during the trial.
• Finish setting up [plan]: only when you chose a paid plan when you signed up, have no trial running, and have not paid for it yet (the banner at the top then says your account is waiting for its first payment). It reads "You chose [plan] when you signed up. Your account is on Free until the subscription is completed: [price] [currency] a month, cancel any time." Click Complete [plan] subscription to open the card page and pay; the account is activated at once. While the account is still waiting, Start free instead switches it to the Free plan and activates it straight away, with nothing to pay. Plan & usage shows the same card.
• You are on the Free plan: nothing to pay; See plans opens Plan & usage. It appears only when the subscription was read; if it could not be, the page shows instead This section could not be loaded. with "Nothing was changed. Check your connection, then press Retry." Press Retry. The page never says you are on Free when it simply could not tell.
• Subscription: the card described below (paid plans only).
• Invoices: every payment, newest first, with Number, Date, Description, Total (with "incl. VAT [amount]" when VAT was charged) and a Download PDF button. The description is in your language, with the plan's name, for example "OmniBrand Pro plan, 1 month", "OmniBrand Pro plan, renewal (1 year)" or "OmniBrand top-up: 500 AI credits"; the PDF itself is bilingual. The date is written out, for example "15 October 2026". When your card was charged in another currency than the invoice (a US dollar plan is charged in Saudi riyals), the total also shows "Charged to your card: [amount]", for example "Charged to your card: SAR 108.75". A refunded invoice shows Refunded or Partly refunded under its number and "[amount] back to your card" under its description, and each credit note is a row of its own with a negative total, described "Credit note for invoice [number]" (see Refunds and credit notes below). On a phone each invoice is a card with the same details and button. Bot add-ons are added to your plan's invoice once the OmniBrand team confirms your bot is live; we tell you before the first charge (Inbox bots). Discounts apply to the plan, not to bot add-ons.

The Subscription card

• Plan: your plan's name.
• Status: Active, Payment failed, Cancels at period end, or Awaiting payment for a paid plan that has never been paid for (it then has no Current period started or Renews on yet; pay with Pay [amount] now in the Not paid box above).
• Billing term: Monthly or Yearly.
• Current period started: the first day of the period you are in, written out in your language, for example "15 October 2026" (all dates on this card are written this way).
• Renews on (or Ends on after cancelling, or when no card is saved, so the plan does not renew): the end of the current period.
• Next charge: "None: the plan is not renewed" when the row above says Ends on. Otherwise what the card will be charged and when, tax included, for example "[amount] on [date]", with "[net] plus tax" underneath when VAT applies, and "[n]% discount applied (list price [amount])." if you have a discount.
• Payment card: "[brand] ending [last4] · expires [MM/YY]" (for example "Visa ending 4242 · expires 12/27", written as on Plan & usage), or No card saved. The account owner sees a Change card link next to it, or Add card when no card is saved.

Step by step: change the saved card

Replaces the card your plan renews on. Nothing is charged, and the plan, the renewal date and the next charge stay as they are. The account owner only.

1. Open Settings, then Billing (/app/settings/billing).
2. In Subscription, next to Payment card, click Change card. (On Plan & usage, /app/settings/plan, the same button is Change card in the box with your plan.) With no card saved, the link and the button are Add card instead, the page in step 3 is called Add a payment card, and the steps are the same.
3. The page Change your payment card opens at /billing/card. It says "The new card replaces [brand] ending [last4] for renewals. Nothing is charged now; your bank may ask you to confirm the card."
4. Enter Name on card, Card number, Expiry (MM/YY) and CVC, then click Save card.
5. Your bank may ask you to confirm the card (3-D Secure). Complete it; you then see Confirming your card… for a moment.
6. You are back on Billing with Card changed. Renewals are charged to the new card from now on; nothing was charged today. Payment card now shows the new card.

The card details go from that page directly to Moyasar and are never stored by OmniBrand. Once the new card is verified, the old one is deleted at Moyasar. To go back without changing anything, click Cancel and go back.

If the card is not saved you see The card was not saved, the reason, and "Your previous card is still on file and nothing was charged. You can try again with the same or another card." Click Try again, or Back to Billing.

How paying works

• Payment is by card through Moyasar, a Saudi payment gateway. Your card details go from the checkout page directly to Moyasar and are never stored by OmniBrand. Moyasar keeps the card so the plan can renew by itself.
• The checkout asks for Name on card, Card number, Expiry (MM/YY) and CVC. Your bank may ask you to confirm the payment (3-D Secure) before you come back.
• Your plan's currency is Saudi riyals when your company country is Saudi Arabia, and US dollars otherwise. Moyasar charges cards in riyals: on a dollar price the checkout adds "Your card is charged [amount] SAR by our payment provider." so you see the exact amount before paying.
• After a successful payment you see Payment received — thank you. If you close the card page, you see Payment canceled — nothing was charged. If the card is declined: The payment did not go through, so nothing was charged. You can try again.
• Plans renew automatically on the saved card at the end of each period. 7 days before each renewal the account owner receives an email reminder (Reminder: your OmniBrand [plan] plan renews on [date], the date written out in the email's language, for example "21 October 2026") with the amount and the card on file, and every Owner and Admin sees Your subscription renews soon in the notifications bell.
• After paying you receive the email Welcome to OmniBrand [plan]. When the card was saved with the payment it says the plan renews automatically on that card. When no card was saved (the payment service did not keep it), it says instead: "No card was saved with this payment, so the plan does not renew by itself: pay again before [date] under Settings › Billing, or add a card there, so the account is not paused." and shows Paid until [date]. Billing then shows Ends on [date] and "No card on file: the plan ends on [date] unless you subscribe again."
• Billing emails (the welcome, renewal reminders, "we could not charge your card", the plan ending, tax invoices and credit notes) go to the account owner: the Owner of the organisation's first workspace (see Your data), and to every Owner of that workspace when there are several, each in their own language. After a hand-over to a new Owner, the new Owner receives them.

Invoices and VAT

• A tax invoice is issued for every successful payment (plan or top-up), shown in Invoices and emailed to the account owner(s). There is none for a payment that failed.
• The invoice is issued to the Registered company name (or, if empty, the account name), with your VAT / tax number if you entered one, and your Address, City and Country. It also shows OmniBrand's own legal details and tax number, the period paid for, the amount before tax, the VAT and the total.
• Where OmniBrand invoices as a Saudi VAT-registered seller, the invoice carries the ZATCA QR code.
• VAT is added when your company's country is the same as OmniBrand's; a company in another country (an export) is charged no VAT. The rate is shown as + [rate]% VAT on the plan cards and VAT [rate]% at checkout. Until your company's Country is saved, the plan cards say + VAT where it applies; the checkout always shows the VAT that will actually be charged.
• The details are copied onto each invoice when it is issued. Changing them later affects the next invoice, not the ones already issued.
• The amounts on an invoice are always what your card was charged for that payment, with the VAT rate that applied when you paid. A later price change, a discount that started or ended, or a new company country does not change them, even when the invoice is issued later.
• When the card was charged in another currency than the invoice, the PDF adds the line Charged to your card, in English and Arabic, for example "Charged to your card: 108.75 SAR (29.00 USD at the payment provider's rate)", so you can match it with your bank statement. Invoices issued before 15 October 2026 do not have this line.

Refunds and credit notes

Refunds are made by OmniBrand's team through the payment provider; there is no refund button in the app. When a refund (full or partial) of an invoiced payment goes through:

1. A numbered credit note is issued against the original invoice, with its own sequence (for example CN-2026-000001). It is bilingual and names the original invoice number and the payment reference, and shows the amount refunded as negative figures: net, VAT (when the invoice had VAT, split in proportion, with the e-invoice QR code) and total, plus what went back to your card in the currency charged, for example "Returned to your card: -108.75 SAR (= -29.00 USD at the payment provider's rate)". Without VAT it is titled Credit Receipt, with VAT Tax Credit Note.
2. The account owner gets an email with the amount refunded and the credit note attached as a PDF.
3. In Invoices (/app/settings/billing and Plan & usage) the credit note appears as its own row with a negative total, and the original invoice shows Refunded (all of it) or Partly refunded (part of it) with "[amount] back to your card". Click Download PDF on either row to download it.
4. The original invoice keeps its number and figures. When you download it again, it says "Refunded on [date]: [amount] - see [credit note number]." (or "Partly refunded on ...").

A second refund on the same payment adds a second credit note; the credit notes together can never exceed what was paid. What a refund does to your plan is in Cancelling and refunds.

Step by step: put your company on the invoices

1. Open Settings, then Company details (/app/settings/company); the account owner only.
2. Fill in Registered company name, Commercial registration number, Country, and if the company is VAT-registered its VAT / tax number. Add City and Address.
3. Save. You see Saved. Your next invoice will carry these details.

Step by step: download an invoice

1. Open /app/settings/billing.
2. In Invoices, click Download PDF on the invoice you need (Plan & usage has the same list and button).
3. The button shows that it is working until the PDF is ready; the PDF downloads, named after the invoice number.

If something goes wrong

• No invoices yet. One is issued each time a payment succeeds. → no payment has succeeded yet.
• The invoice shows the account name instead of your company → the company details were empty when it was issued; fill them in for the next one.
• Invoice [number] could not be downloaded. followed by the reason, under that invoice's Download PDF button → click Download PDF again in a moment. If your session has ended you are taken to the sign-in page; sign in and retry. If it continues, contact OmniBrand support.

Good to know

• You can change the saved card at any time with Change card, without paying anything. Paying on the checkout page (when you change plan) also saves the card you paid with for future renewals.
• Fees are refunded only as the refund policy says: within 7 days of paying, if you have not used the service, less payment-processing costs. See Cancelling and refunds.
• Prices: /pricing.

Related

• Plan & usage
• When a payment fails
• Cancelling and refunds