Email forwarding

Forwarding works with any provider: OmniBrand gives the account a private address, you forward your mailbox (or a rule) to it, and every email becomes a conversation. A forwarding account is also the one that sends newsletters.

Step by step

1. Set up → Accounts → Email → type your address → Continue.
2. Choose Forwarding.
3. Fill in Sender name (the name customers see on your replies) and, if you like, Signature (optional). Click Connect.
4. The window says Connected. Copy the forwarding address shown on the account row and set up forwarding in your mail provider. Click Close.
5. On the new row click Settings. Under Forward customer emails to this address click Copy address.
6. In your mail provider, forward the mailbox (or a rule for the mail you want) to that address. Send a test email to your normal address; it arrives in the inbox.

How replies work

Your reply is sent by OmniBrand's mail service: the customer sees your Sender name, and Reply-To is the account's private forwarding address, so their next answer comes back into the same conversation even if it does not pass through your mailbox. Threading headers keep it under the customer's email.

Good to know

• You cannot use an address on OmniBrand's own domain as the account address; use your company address.
• Incoming emails: up to 10 attachments, up to 10 MB each.
• Microsoft 365 often blocks automatic forwarding to outside addresses (bounce 5.7.520). Use Microsoft 365 sign-in instead, or see Forwarding bounced.
• Newsletters: see Email newsletters.