Notifications

Choose, per category, what reaches you in the app (the bell) and what also comes by email; the choice is yours alone.

The bell at the top of the app collects what concerns you, and Notifications (/app/notifications) lists all of it. The table described here decides which categories you get in the app and which also reach you by email. The choice is personal: it changes nothing for your colleagues and it is the same in every workspace.

Where to find it

Your account (/app/account#notifications): open the avatar at the top right, then Your account. Every role can use this, including agents.
Settings, section Notifications (/app/settings#notifications): the same table, for owners and admins.
The Preferences link on the Notifications page, and the unsubscribe link at the bottom of notification emails, both open it.

Step by step

Open the table in one of the places above.
Each row is a category. The In-app column is the bell; the Email column sends an email as well.
Click a switch. It saves at once. If the save fails the switch goes back and "That change was not saved." appears; try again.

The categories

Approvals: a post waits for your approval, or your post was approved or rejected.
Publishing: a post was published.
Failures & expiring tokens: a post failed to publish, an account's sign-in expired, or an account stopped receiving messages.
Client reviews: a client answered a review link.
Data exports: an export finished.
Team changes: invitations.
Digests & reminders: the daily digest and your follow-up reminders.

Defaults

Every category is on in the app. By email only Failures & expiring tokens is on, because a broken account is the one problem nobody notices by looking.

Good to know

New inbox messages, assignments, notes for you, team chat messages, calls and WhatsApp broadcast progress are not in the table: they always appear in the bell and on the Notifications page, and this table does not email them.
Emails go to the address you sign in with.
If a category is switched on and still nothing arrives, see Notifications are not arriving.

Checked against the product on Sep 25, 2026