Notifications

The bell at the top of the app collects what concerns you, and Notifications (/app/notifications) lists all of it. The table described here decides which categories you get in the app and which also reach you by email. The choice is personal: it changes nothing for your colleagues and it is the same in every workspace.

Where to find it

• Your account (/app/account#notifications): open the avatar at the top right, then Your account. Every role can use this, including agents.
• Settings has no Notifications section: email notifications are personal, so they live only in Your account. An old link to /app/settings#notifications opens /app/account#notifications.
• The Preferences link on the Notifications page opens it. The link at the bottom of a notification email turns off that one kind of email without logging in (see the article "Turn off an email from the email itself").

Step by step

1. Open the table in one of the places above.
2. Each row is a category. The In-app column is the bell; the Email column sends an email as well.
3. Click a switch. It saves at once. If the save fails the switch goes back and "That change was not saved." appears; try again.

The categories

• Approvals: a post waits for a step you can decide ("Approval requested" - never for a request you sent yourself), or a post you sent for approval had a step approved, was approved, or had changes requested.
• Publishing: a post was published. The workspace's owners and admins are told, and so are the post's author and whoever scheduled it or sent it for approval. Owners and admins also hear here when automatic recycling scheduled an evergreen post again.
• Failures & expiring tokens: a post failed to publish (told to the same people as Publishing), an account's sign-in expired, or an account stopped receiving messages. Right after it, the row Setup help from OmniBrand: reminders from OmniBrand's team when your setup is unfinished, for example when no account is connected yet. They never come in the app, so this row shows a dash (—) in the In-app column instead of a switch. They come by email; an account made with a mobile number (no email address) whose owner ticked Send me help and updates on WhatsApp at sign-up gets the "Connect your first channel" reminder on WhatsApp instead, and the same Setup help from OmniBrand switch stops it.
• Client reviews: a client answered a review link. The person who made the link and the workspace's owners and admins are told.
• Data exports: an export finished.
• Team changes: invitations.
• Digests & reminders: the daily digest and your follow-up reminders, including the reminders you set on a conversation.
• Conversations: new inbox messages and comments, notes for you, conversations assigned to you and team chat messages. In the app only: the Email column shows a dash (—).
• Requests: a new booking request, order or ticket, and a customer's reply on a ticket.
• Calls: a missed WhatsApp call, and a customer allowing or declining calls. In the app only: the Email column shows a dash (—).
• Campaigns & WhatsApp health: a WhatsApp number's quality or daily messaging limit changed, its display name was declined, a template was approved, rejected, paused or re-categorised, Meta restricted the WhatsApp account, and broadcast results.
• Account & billing: a payment that came in short, renewal reminders and other billing notices, a webhook endpoint that was switched off after a day of failures, Market Watch price alerts and an inbox bot that is ready.

Defaults

Every category except Setup help from OmniBrand is on in the app. Setup help from OmniBrand never comes in the app (it comes by email, or on WhatsApp after a phone sign-up), so its In-app column shows a dash (—) instead of a switch. By email, these are on until you switch them off: Approvals and Client reviews (so whoever must approve hears about a submitted post, and the author about the decision or the client's answer, by email too), Failures & expiring tokens (a broken account is the one problem nobody notices by looking) and Setup help from OmniBrand (so our team can help you finish connecting your accounts), Requests (a booking, order or ticket waiting) and Campaigns & WhatsApp health (a WhatsApp number or template in trouble). The others are off by email; Conversations and Calls are never emailed.

Good to know

• A colleague naming you in a post's comments, a new member joining and a workspace being deleted always appear in the bell.
• When you are removed from a workspace, its notifications leave your bell and the Notifications page.
• Emails go to the address you sign in with.
• Nobody is notified about their own action: you are not told about a request you sent, or a decision you made. A new member is not told that they joined, either.
• A notification email is in the language of your account (any of the ten the app speaks), and so are its footer and the page behind its opt-out link. It has a button to the page that deals with it: Open Approvals (a post waiting for your decision), Open the post (a post you sent was approved or sent back, a client answered, a post was published or failed), Open Records (an older notification about a post), Open Accounts (an account that was disconnected or needs reconnecting), Open Today (the daily digest), Open Members (a new member), Open Requests (a booking, order or ticket), Open Number health (a WhatsApp number), Open Templates (a WhatsApp template) or Open Integrations (a webhook endpoint). When part of the message is a platform's own words (for example why a post failed), the whole email is in English.
• If a category is switched on and still nothing arrives, see Notifications are not arriving.

Related

• The Settings page
• Notifications are not arriving