Log in with your mobile number
The Mobile tab of the log-in page: your number, then the 6-digit code from WhatsApp. Works for accounts made with a mobile number and for email accounts with a confirmed phone.
The log-in page (/login) has two tabs, Mobile and Email, under Continue with Google and the other one-click buttons, which work whichever tab is open. Mobile is the default: you log in with your mobile number and a 6-digit code that OmniBrand sends you on WhatsApp. Email is the email and password form, described in Logging in and resetting your password. The page remembers the tab you used last in this browser. The Mobile tab is shown only while OmniBrand can send codes on WhatsApp.
Who can log in on the Mobile tab
- An account made on the Mobile tab of the sign-up page (Sign up with your mobile number).
- An account made with an email address whose number is confirmed on Your account, Phone number (Confirm your phone number). Its email and password keep working on the Email tab.
Step by step
- Open the log-in page and click Mobile at the top (it is already selected the first time).
- In Mobile number, check the country code button (a flag and a code, for example +966; click it and use Search for a country or code to change it), then type your number.
- Click Send code. The page says "Enter the 6-digit code we sent on WhatsApp to (your number)."
- Type the 6 digits in Code. The sixth digit sends it by itself; you can also click Log in. The code works for 10 minutes.
- If the number opens more than one organisation, the page says "This number opens more than one organisation - pick one:" and lists them: pick one and click Log in. The same code is used; you do not need a new one.
- If you turned on two-step login, the page then asks for the code from your authenticator app, as after a password. See Two-step login.
Resend code sends a new code (it counts down "Resend code in 0:30" first); Change number goes back to the number.
If something goes wrong
- No WhatsApp message after a minute: check the number. OmniBrand sends a log-in code only to a number that opens an account, and the page looks the same either way, so if you have no account with this number yet, sign up first. The code step says so under Code: "No WhatsApp message after a minute? Check the number. If you have no account with this number yet, sign up first." When a minute passes with no code, it shows the same words as a notice with two buttons: Continue with Google takes you to the Google button at the top of the page, and Continue with email opens the Email tab. Resend code sends another code once its countdown ends.
- For your security, the log-in page never says that a code to your number could not be delivered: it would tell anyone which numbers have an account. If a code does not arrive, check the number on Change number, try Resend code, or use Google or your email.
- "This number can't receive WhatsApp messages. Continue with Google or email instead.": in the past hour WhatsApp reported that this number has no WhatsApp (for example when someone tried to sign up with it), so a code will not arrive. The code step shows this by itself, with the Continue with Google and Continue with email buttons, and Resend code works at once. The same reason gives "We couldn't send a WhatsApp code to this number. Check the number or use Email log-in." straight away after Send code, without a new message: check the number, or click Email and log in with your email and password.
- "That code is not right. Check the newest WhatsApp message and try again. Tries left: (n).": a digit is wrong. After 5 wrong tries: "Too many wrong codes. Click Resend code to get a new one."
- "This code has expired, or a newer one was sent. Click Resend code to get a new one.": more than 10 minutes passed, or you asked for a newer code.
- "A code was sent a moment ago. Wait until the button stops counting down, then try again." or "Several codes were sent in the last hour. Use the newest WhatsApp message, or try again after (time).": at most one code every 30 seconds and 5 an hour go to one number.
- The Mobile tab says "Codes by WhatsApp are paused right now, so you cannot log in with your mobile number. Try again in a few minutes. Still stuck? Write to support@omnibrand.app with your mobile number.": codes cannot be sent at the moment. Try again a few minutes later. If you added an email address to your account, log in on the Email tab instead. If not, write to support@omnibrand.app from any mailbox with your mobile number. To always have a second way in, add an email address under Your account (see Your account).