Answers day and night
Opening hours, prices, locations, services: the questions your team answers every day, answered in seconds, including after hours and during Ramadan hours.
Add-on · built for you by our engineers
Intelligent inbox bots
Your inbox, answered, even after hours. Bots built for your business by OmniBrand's engineers, working inside the same inbox your team uses.
Books into your calendar
Customers pick a service, a day and a time; the bot checks what is free and books it. Your team sees every booking on one page and marks who came.
Hands over to a person
When a customer asks for a person, or the bot cannot help, the chat moves to your team with a summary of what the customer said. Your team can stop the bot on any chat.
Cómo funciona
- 1
Tell us how your business works
Your services, opening hours, who takes over from the bot, and the questions customers ask most.
- 2
Our engineers build and test it
We design the conversation, connect your calendar or systems and test it with you before it goes live.
- 3
It goes live in your inbox
The bot answers on the channels you choose. Your team sees every chat and can stop the bot at any moment.
Made for your kind of business
- Clinics and medical centres: appointments with the right doctor, reminders of what to bring, cancellations.
- Restaurants and cafés: table reservations by party size, menu and opening-hours questions.
- Salons and spas: bookings by service and stylist, prices, rescheduling.
- Hotels: room enquiries, check-in times, directions, requests passed to reception.
- Travel agencies: trip and visa questions, collecting traveller details, handing over to an agent.
- Real estate: property enquiries, qualifying buyers and tenants, booking viewings.
- Online stores: order status and invoices from your own system, returns, product questions.
- Schools and training centres: admissions questions, visit bookings, documents for parents.
- Any business after hours: a clear answer and a promise that your team will reply in the morning.
A conversation, start to finish
Hi, can I book a dental check-up this week?
Of course. Which day suits you: Tuesday or Wednesday?
Wednesday afternoon
Wednesday 4:30 pm with Dr. Sara is free. Shall I book it for you?
Yes please
Booked: Wednesday 4:30 pm with Dr. Sara. You can type MENU any time to change or cancel it.
An example. Your bot uses your own services, hours and wording.
Your team stays in charge
- Every bot chat appears in your inbox, marked as a bot conversation.
- Customers can type "agent" at any time to reach a person.
- When the bot hands over, the chat is assigned and your team is notified, with a note of what the customer said.
- Any team member can stop the bot on a chat with one click.
Your data, your systems
- What customers tell the bot is saved on the conversation in your own account.
- Bookings go into the Bookings page of your account.
- Invoices and documents are fetched from your system over a secure (HTTPS) connection only when you choose to connect it.
Precios
Inbox bots are an add-on to any paid plan. Every bot is built for one business, so we quote after a short conversation about what you need.
- How much does a bot cost?
- It depends on what the bot does and how many channels it answers on. Tell us about your business and we will send you a quote. It is charged in addition to your plan.
- How long does setup take?
- It depends on the bot. A question-and-answer bot is quicker than one that books into a calendar or reads your own systems. We agree the timeline with you before we start.
- Can we change what the bot says?
- Yes. Send the changes to OmniBrand support and our engineers update the bot. Your team can stop the bot on any chat at any time.
- What happens when the bot does not know the answer?
- It hands the chat to your team, with a note of what the customer asked, and your team is notified.
- Which plans does it work with?
- Any paid plan. The bot answers on the channels you have already connected to OmniBrand.
Tell us about your business
Leave your details and our team will contact you to talk through the bot and the price.